Okeezi Ohwobete
Edgewood,MD
Summary
IT Specialist with experience in troubleshooting Application, Software, and Networking issues.
Installation of hardware and software. A highly motivated, productive, and focused team player
with strong communication, interpersonal, analytical, and problem-solving skills. Reliable and
dedicated with the ability to grasp and apply new procedures quickly and prioritize task to meet
deadlines and adapt readily to new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
Barcoding Inc
05.2021 - Current
- Providing Tier 1 / Tier 2 technical support within help desk/call center environment for troubleshooting of RFID/Mobile Computer devices
- Monitor Zendesk and ServiceNow for tickets and resolves per workflow.
- Troubleshoot mobile devices through SOTI MDM platform for various client remotely.
- Remotely configuring devices upon deployment.
- Supporting multiple SaaS products across wide range of customers.
- Document internal procedures.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Specialist
Erosun inc
03.2017 - 05.2021
- Responsible for installation of hardware at various user desks, along with laptop handover
- Troubleshooting issues for users; performing fixes on user hardware; providing training to enhance users' skill sets and decrease common issues.
- Procuring and installing hardware/software to users on prescribed schedule or as needed based on wear-and-tear; installing anti-viruses on user computers; removing viruses from user computers.
- Create and share technical support knowledgebase with colleagues to assist with resolution of common instances of technical problems.
- Managing users on Active Director
- Creating new users and managing user’s password on Active Directory
- Provided constructive feedback to team lead to increase overall work performance.
- Reimaging of windows desktop, PCs, and laptops
- Identified network issues and process trouble ticket for escalated resolution.
- Provide pre migration and post migration support.
- Resolve windows 10 issues and provide support.
- Provide first and second-level support for upgrade from windows 7 to windows 10.
IT Specialist
Arik Airline
02.2013 - 08.2014
- Provided technical support for printer network issues and over 50 phones.
- Installation of relevant software
- Developed working knowledge of computer systems software and operating systems.
- Evaluated and negotiated vendor contracts for application software and hardware, managed contracts durations for renewals and amendments.
- Requested quotes and compared pricing for hardware and software; negotiated costs of contracts and renewals to ensure appropriate pricing.
- Analyzed and evaluated common and complex IT issues; reported on trends to prevent future issues; created user FAQs for common IT issues.
- Addressed troubleshooting issues for Agency users; performed fixes on user hardware; provided training to enhance users' skill sets and decrease common issues.
Education
AWS re/start it fundamentals & cloud fundamentals training course -
Per Scholas
Baltimore, MD2023
Network Support Training -
Per Scholas
Baltimore, MD2021
Google IT Support Professional Certificate -
Cousera
Online2020
Bachelor of Science - Mathematics
University Of Agriculture, Abeokuta
Abeokuta, Nigeria2011
Skills
- SaaS
- Cloud Computing
- Amazon Web Services
- Network Support
- Application support
- System Administration
- Technical Issue troubleshooting
- Customer service expert
- Active Directory
- Hardware/Software installations
- Technical documents comprehension
- Ticket support system management
Certification
AWS Certified Cloud Practitioner 2023
Comptia A+ 2021
Comptia Security + 2019
Certification number: COMP001021564383
Timeline
IT Specialist
Barcoding Inc
05.2021 - Current
IT Specialist
Erosun inc
03.2017 - 05.2021
IT Specialist
Arik Airline
02.2013 - 08.2014
AWS re/start it fundamentals & cloud fundamentals training course -
Per Scholas
Network Support Training -
Per Scholas
Google IT Support Professional Certificate -
Cousera
Bachelor of Science - Mathematics
University Of Agriculture, Abeokuta
AWS Certified Cloud Practitioner 2023
Comptia A+ 2021
Comptia Security + 2019
Certification number: COMP001021564383
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