O'Keith Weatherspoon
San Angelo,US
Summary
Looking to take the next step in leadership development. In a position where one can maximize management skills, training experience, people skills, and overall leadership qualities. Become even more pivotal in the advance growth of career and leadership. Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. A Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of forward thinking, with excellent communication skills, and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manger
O'Keith Weatherspoon, Concho Valley Transit
06.2018 - Current
- Oversite of Concho Valley Transit Operations and all aspects of safety and compliance as it relates to Operations
- Assists General Manager (GM) in supervising daily operations of Transit to ensure CVTD programs operate successfully
- Provides support to Road Supervisors, as needed, and carries out assignments designed to ensure consistent and appropriate applications of policies and procedures governing department operating procedures
- Conducts and/or oversees all classroom training to ensure compliance
- Investigates all incidents, accidents, and work-related injuries through use of accident reports while maintaining and auditing corresponding accident and post-accident files
- Counsels drivers on unsafe behaviors as a method of prevention
- Plans, schedules, and conducts regular Operations /Safety meetings to avoid safety issues before they occur or as trends exist
- Provides various reports and analysis of safety trends and other safety related information to help develop cost saving and operations efficiency recommendations
- Works with all transit departments to enhance and build on customer relationships to ensure customer retention
- Monitors and coach’s operator performance and behavior models, passenger interaction skills, and coaches’ operators in use of time, checks and instructs periodically on proper revenue, transfers, and fare box data collection, and recommends training or retraining as appropriate to ensure compliance with safety policies
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Analyzed and reported on key performance metrics to senior management
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Directed initiatives to improve work environment, company culture or overall business strategy
SOFTLINES MANAGER
Academy Sports & Outdoors
08.2016 - 02.2018
- Manage store's, weekly, monthly, and yearly targets through analyzing reports
- Handle budgets/reviewing P&L statements
- Recruit and train staff
- Scheduling and labor management of 35 employees
- Serve customers as needed both general public and contractors
- Check that products sold were well displayed in accordance with promo and Academy's marketing team
- Inventory management and ordering on as needed basis
- Resolves customer complaints by investigating problems; developing solutions
- Ensuring that great customer service was provided in line with Academy's standards of operation
- Work closely with and in development of core team/ Business Plan as well as Operational Objectives
- Closely follow market reports to ensure up to date with completive and profitable pricing
- Worked closely with store leadership team to ensure that store operates smoothly from day to day.
- Elevated store's guest satisfaction by guaranteeing swift resolution of customer issues.
- Assisted customers in selecting various products by explaining features and benefits, discussing price points and asking open-ended questions.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
OPERATIONS MANAGER
Home Depot
08.2015 - 06.2016
- Manage store's, weekly, monthly, and yearly targets through analyzing reports
- Handle budgets/reviewing P&L statements
- Recruit, train, and deliver new hire orientation
- Scheduling and labor management
- Manage and maintain LP and safety guidelines
- Customer conflict resolution
- Customer care and Front End
- Overall store operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
ASSISTANT MANAGER
McCoy's Building Supply
10.2010 - 08.2015
- Manage the store's, weekly, monthly, and yearly targets through analyzing reports
- Handle budgets/reviewing P&L statements
- Recruit and train staff
- Scheduling and labor management of 35 employees
- Serve customers as needed both general public and contractors
- Check that products sold are well displayed in accordance with promo and McCoy's marketing team
- Inventory management and ordering on needed basis
- Resolves customer complaints by investigating problems; developing solutions
- Ensuring that we provided great customer service in line with McCoy's standards of operation
- Work closely with and in development of core team/ Business Plan as well as Operational Objectives
- Closely following market reports to ensure up to date, completive, and profitable pricing
- Set bids and make special orders for custom products
- Worked closely with store leadership team to ensure that store operated smoothly from day to day.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised day-to-day operations to meet performance, quality and service expectations
ROUTE MANAGER
GC Distributing
09.2007 - 10.2010
- Served 60+ accounts in surrounding counties through excellent customer service, high quality products, and timely delivery on a weekly basis
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
- Adjusts content of sales presentations by studying type of sales outlet or trade factor
- Focuses sales efforts by studying existing and potential volume of dealers
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Investigating problems; developing solutions; preparing reports; making recommendations to owner on how to best build the business
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Provides historical records by maintaining records on area and customer sales
- Contributes to team effort by accomplishing related results as needed.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Framing Crews
BUILDER, ESW
11.2003 - 09.2007
- Ran 2, directly as a company 5 crews New construction as well as remodeling Scheduling and labor management of 10+ employees Place bids on both new construction and Remodels Oversee operations to keep time and materials within budget Read blueprints and made material need assessments Designed custom homes by making use of both creative thinking and technology
- Used nail guns, saws and grinders safely and without incident.
- Installed frames and secured to walls and support structures.
- Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
- Inspected frames, identified issues such as warping, and implemented corrections.
- Examined wood, work areas, and supplies for defects and damage prior to completing projects to determine accurate timelines and prices of projects.
- Selected frame materials based on customer budgets, taste and specific needs of each project.
- Installed insulation, trim and other finishing touches.
- Followed protocols and stayed organized to provide personal and teammate safety.
Education
High School Diploma -
Central High School
San Angelo, TXSkills
- Policy and Procedure Implementation
- Planned Equipment Constraints
- Workflow Planning
- Project Development
- Process Improvement Strategies
- Data Archiving
- Systems Implementations
- High-Pressure Environments
- Staff Management
- Staff Training
- Continuous Improvements
- Invoice Processing
- Budgeting and Cost Control
- Assignment Delegation
- Staff Development
- Performance Monitoring and Evaluation
- Schedule Oversight
- Employee Relations
- Recruiting and Hiring
- Employee Motivation
- Multidisciplinary Collaboration
- Client Relations
- Conflict Mediation
- Team Leadership
- Operations Oversight
- Operation Monitoring
- Maintaining Compliance
Timeline
Operations Manger
O'Keith Weatherspoon, Concho Valley Transit
06.2018 - Current
SOFTLINES MANAGER
Academy Sports & Outdoors
08.2016 - 02.2018
OPERATIONS MANAGER
Home Depot
08.2015 - 06.2016
ASSISTANT MANAGER
McCoy's Building Supply
10.2010 - 08.2015
ROUTE MANAGER
GC Distributing
09.2007 - 10.2010
Framing Crews
BUILDER, ESW
11.2003 - 09.2007
High School Diploma -
Central High School
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