Okelia Robinson
Brooklyn,USA
Summary
Dynamic professional with over nine years of experience in customer service and procurement, excelling in multitasking and facility management. Demonstrates exceptional problem-solving skills and a strong ability to foster team dynamics, ensuring high-quality service standards are maintained. Committed to leveraging skills in bartending and data entry to enhance efficiency and customer satisfaction in a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Server
Applebee's Grill + Bar
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Delivery Driver
Spark Driver
05.2024 - 08.2024
- Delivered packages efficiently, ensuring timely and accurate deliveries
- Maintained excellent customer service, enhancing company reputation and customer satisfaction
- Optimized delivery routes, reducing fuel consumption and improving delivery times
- Consistently met and exceeded performance targets set by the company
- Meticulously handled packages, ensuring proper care and minimizing damage
- Maintained accurate records of deliveries and returns, contributing to streamlined operations
Data Entry
Blue Mahoe Service
01.2022 - 07.2024
- Track expenses for tax purposes, administration, and customer services
- Accurately record keeping, data entry, and document preparation.
- Supported administrative staff with data entry, scheduling appointments, setting meetings and managing phone calls.
- Created and maintained data entry logs to track data entry activities.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Cashier/ Food Runner
Vinny's Pizzeria
01.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Serving and Bartending
The Steamer Baked Oyster
01.2022 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Optimized serving times by coordinating closely with other servers during high-traffic periods.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Processed orders and sent to kitchen employees for preparation.
Line Cook, Shift Leader, Expo Manager and Prep Cook
Picnic Beach
03.2022 - 07.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Trained and assisted new kitchen staff members.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Optimized food prep sequence, significantly reducing customer wait times.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
Prep Cook, Hostess and Server
Wolf Bay Lodge
09.2021 - 04.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Line Cook, Shift Leader, Expo Manager and Prep Cook
Doc's Seafood and Steakhouse
04.2021 - 10.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Implemented system for quicker ingredient replenishment, keeping kitchen running smoothly during peak hours.
Record Keeping
Boodles Agricultural Research Station
04.2015 - 05.2015
- Record keeping of animals
- Ensure animal are feed on time
- Hand on research on soil insect and pests
- Ensured timely deposits of daily revenue with accurate record keeping and reconciliation.
- Ensured accurate billing and invoicing through diligent record keeping and organization skills.
Facilities and Procurement Specialist
AG-CHEM PLANT LIMITED
01.2019 - 01.2021
- Outsourcing product for the company at competitive prices
- Book appointments for the company vehicles (servicing, maintenance, and special request)
- File and organise company documents
- Make appointments for regular facility maintenance and prompt check from suppliers
- Prepare purchase orders and request quotes
Customer Service Representative
National Land Agency (Land Titles Division)
06.2017 - 08.2017
- Attending to customers need on a daily basis by ensuring complete satisfaction
- Ensure daily lodgement were written up in their respective books
- Organizing performance appraisals for the customer service staff
- Maintain proper record of search conducted by respective clients
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Graduate Certificate - EKG & Phlebotomy
New York Medical Career Training Center
Queens, NY01-2025
Bachelor of Science - Customs Processes, Freight Forwarding and Immigration
Caribbean Maritime University
05.2020
Fundamentals of Make-up Artistry - Makeup
Heart College of Beauty Services
Kingston,Jamaica 04-2020
School Leaving Certificate -
Jonathan Grant High School
12.2015
Skills
- Microsoft Office Suite
- Exceptional Listener
- Decision Making
- Problem Solving
- Reliable
- Team Player
- Multitasking
- Customer Service
- Data Entry
- Bartending
- Cooking
- Procurement
- Facility Management
- Record Keeping
- Research
- Customer service
- Effective customer upselling
- Server training
- Team leadership
- Problem-solving
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Inventory restocking
- Supplier contracts
- Order placement
- Purchasing processes
- Purchase order creation
- Purchasing strategies
- Vendor relations
- Document preparation
- Data entry
Volunteerexperience
- CMU Rotaract Club, 01/01/17, 12/31/19
- CMU Circle K, 01/01/17, 12/31/19
- Beach Clean-up, 09/01/14, 09/30/14
- The 4H Club, 09/01/07, 06/30/08
- Dancing club (JCDC), 09/01/05, 06/30/07
Qualifications
- Agricultural Science
- Mathematics
- English
- Principle of Accounts
- Electronic Document Preparation and Management
Hobbies
- I love walking
- Watch series
- Cooking
- Cleaning
Hobbies and Interests
- Donate to thrift stores
- Toy drive for a children's home (AG CHEM PLANT LIMITED)
- Create and host interactive staff events
Languages
English
Timeline
Server
Applebee's Grill + Bar
11.2024 - Current
Delivery Driver
Spark Driver
05.2024 - 08.2024
Cashier/ Food Runner
Vinny's Pizzeria
01.2024 - 07.2024
Line Cook, Shift Leader, Expo Manager and Prep Cook
Picnic Beach
03.2022 - 07.2022
Data Entry
Blue Mahoe Service
01.2022 - 07.2024
Serving and Bartending
The Steamer Baked Oyster
01.2022 - 01.2024
Prep Cook, Hostess and Server
Wolf Bay Lodge
09.2021 - 04.2022
Line Cook, Shift Leader, Expo Manager and Prep Cook
Doc's Seafood and Steakhouse
04.2021 - 10.2021
Facilities and Procurement Specialist
AG-CHEM PLANT LIMITED
01.2019 - 01.2021
Customer Service Representative
National Land Agency (Land Titles Division)
06.2017 - 08.2017
Record Keeping
Boodles Agricultural Research Station
04.2015 - 05.2015
Bachelor of Science - Customs Processes, Freight Forwarding and Immigration
Caribbean Maritime University
School Leaving Certificate -
Jonathan Grant High School
Graduate Certificate - EKG & Phlebotomy
New York Medical Career Training Center
Fundamentals of Make-up Artistry - Makeup
Heart College of Beauty Services
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