OKENIO QUISSONGO
Las Colinas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Remote Assistant Manager
Wkuoss Construction
01.2021 - Current
- Assisted the project manager in planning, organizing, and controlling construction projects remotely
- Conducted regular remote meetings with team members to ensure project progress and address any challenges or concerns
- Coordinated with subcontractors, suppliers, and vendors to ensure timely delivery of materials and services
- Proficient in using construction management software, project scheduling tools, and Microsoft Office Suite (Word, Excel, PowerPoint)
M&Mua LLC
01.2022 - 01.2024
- A dedicated and experienced driver seeking a challenging position in a reputable company that will enable me to utilize my skills and expertise to contribute to the company's success
- Proficient in maintaining logs and records, performing pre and post-trip inspections, and ensuring the safety and timely delivery of goods
- Excellent communication and interpersonal skills, with a proven ability to work independently or as part of a team maintained
Portuguese to English Interpreter
CyraCom International Inc
01.2020 - 01.2023
- Facilitate communication between parties who speak different languages
- Accurately convey spoken or signed messages from one language to another while preserving the intended meaning, tone and context
- Use interpretation equipment such as microphones, headsets and booths
- Enhanced client communication by providing accurate and timely interpretation services during meetings and conferences.
- Interpreted spoken and written languages other than English and vice versa.
- Provided professional translation services for various written materials, ensuring accuracy and consistency throughout the documents.
- Supported medical professionals in delivering quality care by interpreting patient information accurately and empathetically.
Customer Support Specialist
DoorDash
01.2018 - 01.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Validation of incoming data to the bill review system.
- Consistent communication with manager regarding status of data verification queues and wokrload.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Education
B.S. - Economics and Business
California State University of Northridge
01.2025
Skills
- Communication: Strong verbal and written communication skills to effectively interact with customers and convey information clearly
- Active listening: The ability to listen attentively to customers, understand their needs, and provide appropriate solutions or assistance
- Conflict resolution: The ability to handle conflicts or difficult situations with diplomacy and professionalism, aiming to reach a satisfactory resolution for both the customer and the company
- Teamwork: Collaborating effectively with colleagues and other departments to address customer concerns or escalate issues when necessary, ensuring a seamless customer experience
- CRM software
- Live chat support
- Database management
- Data analysis
- Data entry
- Call center experience
- Inbound customer service
- Database research
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Timeline
M&Mua LLC
01.2022 - 01.2024
Remote Assistant Manager
Wkuoss Construction
01.2021 - Current
Portuguese to English Interpreter
CyraCom International Inc
01.2020 - 01.2023
Customer Support Specialist
DoorDash
01.2018 - 01.2020
B.S. - Economics and Business
California State University of Northridge
Similar Profiles
Erik TellezErik Tellez
Concrete Laborer at Mesquite Construction Services/ Jmt ConstructionConcrete Laborer at Mesquite Construction Services/ Jmt Construction
James Bulay-ogJames Bulay-og
Construction Laborer at Connell Construction / Personal Touch ConstructionConstruction Laborer at Connell Construction / Personal Touch Construction
JOSEPH PERUNA DIVINAJOSEPH PERUNA DIVINA
Warehouse Manager at SJ Millennium Construction and Construction SupplyWarehouse Manager at SJ Millennium Construction and Construction Supply
Jalyn ChapmanJalyn Chapman
Modern Service Management Consultant at Microsoft | FY23 AspireModern Service Management Consultant at Microsoft | FY23 Aspire
Zoe KressZoe Kress
Physician Recruiter at Consilium StaffingPhysician Recruiter at Consilium Staffing