Okeno Jackson
Restaurant Manager
Upper Marlboro,Maryland
Summary
To offer excellent customer service throughout the organization, while enhancing the quality and maintaining and exceeding company standards. By assessing areas that need training and development, to produce a more effective and efficient workforce. Highly proactive manager with 7+ years of experience in team leadership in restaurant and hospitality industry. Background includes sales, management and customer service in fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Island Quizine Restaurant Manager
Nigel Buckley 3rd LLC
Baltimore, MD
01.2021 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales. Consistently increased company sales by 25% in 2022 and 7% in 2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Effectively managing company customer service operations by improving store online reviews from 3.7- 4.1 star.
- Carefully interviewed, selected, trained, and supervised staff. - how many staff have you hired and trained. Reducing turnover rate by 2%.
- Calculated inventory and ordered appropriate supplies. saving the company over three thousand dollars quarterly.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Entertainment Manager
Couples Negril
01.2016 - 12.2020
- Revamped entertainment program, which improved customer satisfaction rate from 85%-92% on customer feedback
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Financial, I cut operating cost by 10%
- Train and improving my team members, which seen several of which successfully transitioned into leadership and career changing position.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
Entertainment Coordinator
Couples Negril
12.2012 - 01.2016
- Partnered across departments to run smooth, professional events and activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
01.2019 - 05.2021
Skills
Food preparation and safety
Natural leader
Passion for customer satisfaction
Staff Management
Operations management
Budgeting
Marketing and advertising
Performance improvement
Additional Skills Training
- A customer-focused, approachable individual who can deliver an exceptional travel experience for guests by demonstrating confidence, professional and courteous service to issues or concerns within the property. As a leader, you can see the following values that are demonstrated in my 7+ years of management experience:
- Hospitality - passionate about delivering exceptional guest experiences. Certificate in Customer Service Training (Gregg Ketter)
- Integrity – As seen in doing the right thing, all the time. Based on customer feedback, performance reviews, staff relations feedback.
- Leadership – Jewels Daniels Leadership Training
- Teamwork – Work as a team member within the Couples organization in entertainment, duty manager roles, community experiences, and more.
- CPR & AED Training
References
Available Upon Request
Certification
Digital Marketing Trends (Ongoing)
Timeline
Digital Marketing Trends (Ongoing)
12-2023
ServSafe Certification
09-2022
Alcohol Awareness Certification
07-2022
Island Quizine Restaurant Manager - Nigel Buckley 3rd LLC
01.2021 - Current
Train The Trainer Certification
03-2019
Western Hospitality Institute - Associate of Science, Hotel, Motel, And Restaurant Management
01.2019 - 05.2021
Entertainment Manager - Couples Negril
01.2016 - 12.2020
Entertainment Coordinator - Couples Negril
12.2012 - 01.2016