Okesia Etheridge
McDonough,Georgia
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized simultaneous office functions and direct administrative personnel to meet needs of Executive-Level professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
23
23
years of professional experience
Work History
Administrative Coordinator
Norfolk Southern Corporation
02.2023 - Current
- Provides staff and administrative support to Expenditure Accounting and Sourcing
- Acts as an administrative liaison with internal and/or external sources
- Handles processing and reporting on office expenses
- Supports department with on boarding, company meetings, recruiting and hiring events
- Leads records management initiative
- Supports functional groups as needed
- Performs additional administrative responsibilities as assigned
- Prepare and manage service contract and non-po invoices
- Assist with yearly budget preparation and control using BPC.
Administrative Assistant 2
Norfolk Southern Corporation
07.2022 - 02.2023
- Manages the flow of correspondence received and generated by the Director in a timely and efficient manner
- Prepares letters, reports, and other required correspondence, as directed by the Director
- Maintains all personnel records and changes for the department, including its payroll, and handles paperwork necessary in connection there with Departmental Hiring Manager
- Handles arrangements for the Director's travel and attendance at conferences, meetings, etc., keeping itinerary up to date.
- Administers the merit program for the department.
- Prepares and monitors necessary paperwork involved in all personnel/position changes and actions, including promotions, transfers, discipline, FMLA, salary continuance, long term disability, new hires,
- Maintains career service records, organizational charts, position descriptions and a vacancy list in status, ensuring accuracy and timeliness
- Courteously and professionally receives telephone calls and directs them accordingly
Police Communications Officer
Norfolk Southern Corporation
09.2018 - 07.2022
- Receives and prioritizes both emergency and non-emergency calls for railroad police services from Norfolk Southern employees, public law enforcement agencies, and the public to ensure appropriate response
- Utilizes state and national computer networks to obtain criminal histories of persons encountered on Norfolk Southern's property
- Inputs calls for Railroad Police services in the Norfolk Southern Police Department's Computer Aided Dispatch System (CAD)
- Train new hires, monitors police field activities to ensure officer safety and to afford appropriate protection for lading, equipment, and facilities to deter depredations
- Receives, documents, and disseminates information concerning a wide variety of high value shipments to appropriate field personnel
- Receives and processes complaints and other calls on Norfolk Southern's grade Crossing Hotline concerning grade crossing problems, malfunctions, and other rail related incidents.
Communications Dispatcher, Senior
City of Atlanta (HJAIA)
12.2015 - 09.2018
- Operate related technology and respond to the radio, telephone, email, alarm, CCTV, and other data transmitted
- Provide for the triage of incoming data to prioritize the handling of emergency incidents
- Dispatch police, fire, EMS, security, maintenance, and operations personnel to incidents based upon protocol
- Monitor video surveillance systems and relay observations to responders upon request
- Monitor access control systems, duress alarms and coordinate security and law enforcement response
- Operate the paging and public information systems
- Operate the Computer Aided Dispatch (CAD) system to track records and prioritize incidents
- Trained new personnel and conducted evaluations.
Lead Emergency Dispatcher
Spalding County E911
01.2001 - 12.2015
- Performed all Communication Operator duties as well as supervisory duties to include assigning duties for communication operators in accordance with the organization's policies
- Performed 'summary end of shift' reports to include significant events that occurred
- Performed administrative duties such as scheduling training, emails, drafting and responding to correspondence at the request of the Field Operations Commander
- Performed all Communication Operator duties such as trained new personnel, dispatched police and fire to emergency and nonemergency calls
- Responded to complaints from employees as well as citizens and conducted a thorough investigation
- Screened applicants and conducted interviews for potential new hires and tracked applicants through the applicant tracking system
Education
A.A., Criminal Justice -
University of Phoenix
Phoenix, AZ01.2012
Skills
- Ga POST Certification
- Notary Public
- Customer service
- Time management
- Problem solving
- Budget management
- Microsoft Office proficiency
- Records and Database Management
- Scheduling and Calendar Management
Timeline
Administrative Coordinator
Norfolk Southern Corporation
02.2023 - Current
Administrative Assistant 2
Norfolk Southern Corporation
07.2022 - 02.2023
Police Communications Officer
Norfolk Southern Corporation
09.2018 - 07.2022
Communications Dispatcher, Senior
City of Atlanta (HJAIA)
12.2015 - 09.2018
Lead Emergency Dispatcher
Spalding County E911
01.2001 - 12.2015
A.A., Criminal Justice -
University of Phoenix
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