Dedicated IT professional with 11+ years of experience providing IT support and maintenance. Managed different cases daily for on-site and remote users. A passionate, driven, and motivated Service Desk champion with more than 11 years of experience in IT Service, Project Management, and Infrastructure Support Environment
Hi, I’m
Oketta George
Juba,NY
Summary
Overview
12
years of professional experience
Work History
WFP
IT Operation Assistant
05.2019 - Current
Job overview
- Investigate and respond to support requests via email, phone, and remote-control software
- Enhance support processes and procedures, resulting in end-user satisfaction rate from the Easy VISTA Ticketing system
- Research new technologies and provide training to staff across all departments to optimize productivity
- Install, configure, and manage laptops, phones, printers, and other devices for 40+ employees both Renk and Maban FO
- Support Installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
CONCERN WORLDWIDE
IT OFFICER
01.2018 - 04.2019
Job overview
- Provide technical set-up and needed support on all IT-related issues, including installing and testing LAN, servers, Internet gateways, workstations, printers, client software, upgrades, and configuration in all Concern worldwide offices
- Maintaining a record of concern Worldwide ICT assets
- Developing staff IT capacity, skills, and confidence in using common software packages and communications equipment including HF and VHF radio
- Implement and enforce network security and prevent IT resource misuse
- Advise on all IT-related procurement
- Participate in writing office IT policy
- Implement and document a disaster recovery plan and offsite storage of backed-up data
- Liaising with and overseeing all work outside IT agencies and consultants, e.g., installations performed by third parties such as cabling, Internet connectivity, etc
- Monitor the performance of Internews IT systems and network, including VSAT services, to ensure issues are appropriately escalated and resolved.
COOPERATIVE BANK
IT OFFICER
03.2013 - 01.2018
Job overview
- Responsible for tracking Helpdesk requests, issues, and services requested by the office staff
- Installing and configuring computer hardware operating systems and applications
- Deploy and implement office network according to HQ specifications
- Support LAN, WAN, network segment, internet, and intranet systems
- Effectively and efficiently processes all service support activities including incidents and requests for resolution
- Provide systems training, procedure documentation and awareness training on changing IT Systems to meet the technical excellence of the organization
- Install, and configure Windows desktops, laptops, and server operating systems, TCP/IP, and provide efficient user support for computer hardware and software
- Set up and maintain branch IT environment including LAN, Workstations, Printers, shared file service, internet/email access, security, and antivirus among others
- Serve as the South Sudan office Network Administrator
- Provide in-person and virtual support and troubleshoot problems for all Cooperative Bank staff.
COOPERATIVE BANK
IT Manager
08.2015 - 12.2017
Job overview
- Monitoring all operations and infrastructures and developing tools, software, animations, etc., for data and information security
- Implement and oversee technological upgrades, improvements, and major changes to the information security environment
- Manage and configure physical security, disaster recovery, and data backup systems of platforms developed, deployed, and hosted by the TIDE Department
- Cooperating on all relevant audits, reviews, and implementation of extraordinary measures, promptly addressing any concerns raised
- Maintaining up-to-date knowledge of IT Policies and Standards at the Cooperative Bank of South Sudan
- Defining the procedures required to decommission and archive the solution and all the associated data
- Document network operations, processes, and procedures
- Oversee the installation, usage, and maintenance of office IT systems and troubleshoot and manage IT solutions
- IT Supplier & Vendor Management objective, Ensure the organization’s IT Suppliers/ Vendors and their performances are managed appropriately to support the provision of seamless quality products, services, and service components to the organization
- Align the organization’s programs/Projects with the changing IT business needs through ongoing identification and improvement of IT support services, vendor services, service components, practices, and any element involved in the efficient and effective management of IT service management
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT department.
Education
Gulu UniversityGulu, Northern Uganda
Bachelor of Information and Communication Technology (BIT)
01.2012
University Overview
GPA: 3.47
Skills
- Proficient in system administration
- VB programming
- HTML 5
- Windows Environment
Timeline
IT Operation Assistant
WFP
05.2019 - Current
IT OFFICER
CONCERN WORLDWIDE
01.2018 - 04.2019
IT Manager
COOPERATIVE BANK
08.2015 - 12.2017
IT OFFICER
COOPERATIVE BANK
03.2013 - 01.2018
Gulu University
Bachelor of Information and Communication Technology (BIT)
Phonenumbers
Phonenumbers
- +2110914991011
- 0925571008
References
References
- Mary Stella Mavenjina, Head of Maban Filed Office, WFP, +211922654623, stella.mavenjina@wfp.org
- ALIGO GEORGE, IT OFFICER, WFP, +211922465538, aligo.george@wfp.org
- ELIJAH WAMALWA, CEO, Co-operative Bank of South Sudan, +211929163777, ewamalwa@co-opbankss.com
Emailaddresses
Emailaddresses
- Okettageorgepaul@gmail.com
- George.oketta@wfp.org
Phonenumbers
Phonenumbers
- +2110914991011
- 0925571008
References
References
- Mary Stella Mavenjina, Head of Maban Filed Office, WFP, +211922654623, stella.mavenjina@wfp.org
- ALIGO GEORGE, IT OFFICER, WFP, +211922465538, aligo.george@wfp.org
- ELIJAH WAMALWA, CEO, Co-operative Bank of South Sudan, +211929163777, ewamalwa@co-opbankss.com
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