Okeysha Moss
Detroit,MI
Summary
Motivated professional with several years of experience in office support. Possesses a strong work ethic, professional demeanor, and excellent initiative. Known for exceptional customer service and decision-making skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Reymac Group
Detroit, MI
11.2023 - Current
- Provided administrative support to executive team by efficiently scheduling meetings and managing calendars.
- Consistently managed the organization of important physical and electronic documents while prioritizing confidentiality to safeguard against unauthorized access.
- Provided welcoming atmosphere for visitors via prompt response and selective engagement, assisting in proper direction to desired locations.
- Maintained a high standard of professionalism when interacting with callers.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Provided prompt and accurate information to address customer queries regarding offerings.
- Demonstrated exceptional customer service by promptly responding to phone calls and emails, ensuring smooth business interactions.
- Managed and organized employee timesheet data to facilitate seamless payroll preparation.
- Delivered excellent customer service by welcoming guests, addressing phone calls promptly and efficiently managing the reception area.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Medical Administrative Assistant /Internship Student
Dr. Kalfus
Detroit, Michigan
03.2013 - 05.2013
- Ensured adherence to infection control policy by cleaning and disinfecting examination tables, trays and lamps.
- Provided excellent customer service by welcoming patients, verifying insurance information, and managing copayment collections.
- Scheduled and maintained appointments whilst responding to queries on phone.
- Organized patient charts by collecting necessary history forms and relevant documents for future appointments.
- Efficiently recorded patient demographic details in an Electronic Health Records platform.
- Demonstrated proficiency in maintaining an efficient filing system for accurate and timely retrieval of patient records and physician orders.
Education
Bachelor of Science - Psychology
Ashworth College
Norcross, GA05-2025
Associate of Science - Psychology
Ashworth College
Norcross, GA05-2022
Certificate - Medical Administrative Assistant
Everest College
Dearborn Heights, MISkills
- Training and coaching
- Data entry documentation
- Multi-Line Phone Systems
- Filing and data archiving
- Office Administration
- Scheduling
- Filing
- Appointment Scheduling
- Data Entry
- Mail handling
Affiliations
- Making skin care products and Selling them at different popup shops
- Reading
- Tying new things
Accomplishments
- I have help start two transportation companies
Certification
- CTAA certified to train in wheelchair securement
- First Aid and CPR
References
References available upon request.
Timeline
Administrative Assistant
Reymac Group
11.2023 - Current
Medical Administrative Assistant /Internship Student
Dr. Kalfus
03.2013 - 05.2013
Bachelor of Science - Psychology
Ashworth College
Associate of Science - Psychology
Ashworth College
Certificate - Medical Administrative Assistant
Everest College
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