Okierha Hines
Lehigh Acres,FL
Summary
Results-driven, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Lead Front Desk Coordinator/Medical Assistant
Chrysallis Wellness Center
04.2023 - 12.2023
- Ensured compliance with all safety regulations and office policies, maintaining a secure environment for clients and staff members alike.
- Obtained client medical history, medication information, symptoms, and allergies.
- Oversaw daily cash handling procedures for accuracy purposes, ensuring all transactions were properly recorded and reconciled at the end of each shift.
- Facilitated seamless client care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Verified patient insurance coverage and collected required co-payments.
- Registering patients and updating records
- Making referrals and obtaining authorizations, such as prior authorizations
- Maintained clean and organized front desk areas to uphold polished company image.
- Resolved customer problems and complaints.
- Developed strong relationships with clients through attentive service, resulting in repeat business and positive reviews.
- Welcomed client with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined front desk processes for improved efficiency and productivity through effective organization and communication.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collaborated closely with management on strategic planning initiatives aimed at enhancing overall guest experience levels.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Sam Galloway Ford
03.2022 - 07.2022
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Reduced incoming call response time by implementing an effective call routing system.
- Process bills and help clients or customers if they have any questions about their charges
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Direct customer complaints to the appropriate person in a timely and professional manner
- Balance cash drawers, and prepare daily deposits
- Answer, screen, and forward incoming phone calls and direct visitors to the right person or department
Medical Assistant
Elite DNA Therapy Services
05.2021 - 05.2022
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Verified patient insurance coverage and collected required co-payments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Prepared lab specimens for diagnostic evaluation.
- Insurance verification
- Complete Prior Authorization
- Maintain, copy and file patient records and other information as needed
- Schedule appointments
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
Education
Medical Assisting -
Southern Technical College
05.2021
Business Administration -
Beechamville Vocational Training School
10.2011
School Leaving certificate -
Ocho Rios High
05.2009
Skills
- Time management
- Office Administration
- Exceptional communication
- Customer Service
- Customer and client relations
- Office equipment operations
- Front Office Support
- Cash Handling
- Multi-Line Telephone Systems
- Listening Skills
- Microsoft Office
- Organizational
- Communication
- Medical terminology
Phone
(786) 359-3784, (239) 834-5481
Personal Information
Title: Certified Clinical Medical Assistant, CCMA
Awards
- Honor Rolls, 2020, GPA 3.5 or higher
- President's list, 2020, GPA 4.0 or higher
- Dean's list, 2021, GPA 3.5 or higher
- Graduated, Magna Cum Laude Honors
Timeline
Lead Front Desk Coordinator/Medical Assistant
Chrysallis Wellness Center
04.2023 - 12.2023
Receptionist
Sam Galloway Ford
03.2022 - 07.2022
Medical Assistant
Elite DNA Therapy Services
05.2021 - 05.2022
Medical Assisting -
Southern Technical College
Business Administration -
Beechamville Vocational Training School
School Leaving certificate -
Ocho Rios High
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