OKIKIJESU OGUNYEMI
Rosenberg,TX
Summary
Detail-oriented Help Desk Technician and Technology Coordinator with over 4 years of experience in technical support and technology management. Skilled in diagnosing and resolving hardware and software issues, network administration, and system upgrades. Known for excellent problem-solving abilities, effective communication, and a strong commitment to customer service. Experienced in implementing technology solutions that enhance productivity and operational efficiency, and adept at managing multiple projects in fast-paced environments. Proven track record in user training, documentation, and IT project coordination. Versatile IT professional skilled in network and device setup, troubleshooting, and user training. Good knowledge of recordkeeping and budget administration needs.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
National Heritage Academies
2023.12 - Current
- Providing support for computer hardware, including desktops, laptops, printers, and other peripherals
- Escalating complex issues to higher-level support or specialized IT staff when necessary
- Recording user issues and resolutions in the ticketing system for tracking and future reference.
- Supported over 60 teachers in implementing various educational strategies to create a conducive learning environment
- Installed new hardware and oversaw maintenance of existing hardware to provide support for users
- Maintained active inventory of hardware and software licenses using Technology Inventory Dashboard and Google Admin.
- Resolved hardware failures by troubleshooting hard drives, diagnosing memory issues and checking power supply
- Configured devices, set up computers and updated software
IT Help Desk
Borough of Manhattan Community College (CUNY)
2018.08 - 2021.12
- Performed remote troubleshooting using diagnostic techniques and relevant questions
- Worked with customers to determine and implement the best solutions for their issues
- Provided accurate information on IT products and services
- Identified and suggested helpful improvements in procedures
- Performed follow-up calls and visits and updated customer statuses and information
- Installed and configured laptops, PC's/desktops, printers, and peripherals.
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Cultivated interpersonal skills by building positive relationships with others
Education
Bachelor of Technology in Computer Systems -
New York City College of Technology (CUNY)
Brooklyn, NY12.2023
Associate in Applied Science - undefined
Borough of Manhattan Community College
New York City, NY12.2019
Skills
- TCP/IP networking.
- Active directory
- Operating systems
- Database Administration
- Computer Hardware Installation
- Problem Solving
- IT Troubleshooting
- Customer Service
- Effective Time Management
- Adaptability
- Communication Skills
- Documentation
- Microsoft Office
- Leadership and Teamwork
- Technical Help Desk Procedures
Project Highlights
- Device Refresh Process, Conducted a comprehensive refresh process for user devices, including Chromebooks and HP laptops, ensuring up-to-date hardware and software for all users., Created and deployed standardized OS images using Microsoft Deployment Toolkit (MDT) and Google Admin Console, streamlining the setup of new and existing devices., Coordinated data backup and migration for users, ensuring a seamless transition to new devices with minimal disruption.
- 2024 Additional Tasks, Provided timely and effective desktop support for Windows 10, macOS, and Chrome OS devices, resolving hardware and software issues., Installed, configured, and updated software applications, ensuring all systems had the necessary tools for productivity and security., Conducted training sessions for staff and students on new devices and software, enhancing their technical proficiency and productivity., Set up and managed Wi-Fi networks, including troubleshooting connectivity issues and configuring network security., Maintained accurate records of IT assets, coordinated repairs, and managed the disposal of obsolete equipment., Implemented and managed security measures such as antivirus software, firewalls, and encryption to protect organizational data.
Personal Information
Title: IT Help Desk Support
Timeline
IT Support Specialist
National Heritage Academies
2023.12 - Current
IT Help Desk
Borough of Manhattan Community College (CUNY)
2018.08 - 2021.12
Bachelor of Technology in Computer Systems -
New York City College of Technology (CUNY)
Associate in Applied Science - undefined
Borough of Manhattan Community College
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