O’Klyn Vedaa
Layton,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dutch Bros Coffee
05.2022 - Current
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Insurance Agent Assistant
Farm Bureau Financial Services
04.2021 - 09.2022
- Enhanced customer satisfaction by efficiently addressing and resolving insurance-related queries.
- Assisted agents in generating new business leads for increased policy sales.
- Streamlined policy application processes for faster turnaround times and higher approval rates.
- Organized agent appointments and tracked progress towards sales targets, maintaining a clear view of overall performance.
- Managed office administrative tasks such as filing, data entry, and correspondence management to maintain an organized workspace.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Barista/Bookseller
Barnes & Noble
11.2020 - 01.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Education
Clearfield High School
Clearfield, UT05.2022
Skills
- Operations Management
- Clerical Support
- Filing and Data Archiving
- Relationship Building
- Team Leadership
- Time Management
Timeline
Assistant Manager
Dutch Bros Coffee
05.2022 - Current
Insurance Agent Assistant
Farm Bureau Financial Services
04.2021 - 09.2022
Barista/Bookseller
Barnes & Noble
11.2020 - 01.2022
Clearfield High School
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