Okot-Nta Echum
Management
Dallas,TX
Summary
Detail-oriented General Manager offers more than 5-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Results-oriented bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
11
11
years of professional experience
Work History
General Manager
Qdoba Eats
Minot, ND
01.2021 - 01.2023
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Supervised employees through planning, assignments and direction.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Led employee evaluations with constructive feedback to boost performance.
- Guided management and supervisory staff to promote smooth operations.
- Developed service and sales strategies to improve retention and revenue.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Assistant Manager
Qdoba
Dickinson, ND
05.2015 - 12.2020
- I ran shifts, did order, inventory, occasionally scheduling and other responsibilities.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Assistant Manager Retail
Perkins Restaurants & Bakery
Dickinson, ND
09.2011 - 07.2016
- My responsibilities ranged from running the kitchen, food cost management, labor management, ensuring there was enough raw food items to last us the duration until our next truck delivery and maintaining the standard of the quality of food that we served.
- Casing Hand.
Education
Bachelor of Science - Microbiology
Ahmadu Bello University
Kaduna, Nigeria09.2010
High School Diploma -
Federal Government College
Kaduna, Nigeria08.2005
Skills
- Sales team development
- Policy/program development
- Calm under pressure
- Schedule management
- Customer relationship management
- Financial document control
- Cost analysis and savings
- Skilled negotiator
- Budgeting and cost control strategies
Affiliations
- Member, Alumni Association
- Leadership Development Program
- Member, Small Business Association (2008 - present)
Hobbies
- Hiking
- Reading
- Writing
Certifications
- Servsafe Manager
- Certificate in Data Science( Python, R, Tableau, Sandbox etc).
- Certificate in Data Analysis.
Timeline
General Manager
Qdoba Eats
01.2021 - 01.2023
Assistant Manager
Qdoba
05.2015 - 12.2020
Assistant Manager Retail
Perkins Restaurants & Bakery
09.2011 - 07.2016
Bachelor of Science - Microbiology
Ahmadu Bello University
High School Diploma -
Federal Government College