Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Okotie Thaddeus

Richmond,USA

Summary

An experienced, dedicated, reliable , highly motivated and accomplished IT Professional, with strong business acumen, a passion for delivering results, teaching and mentoring others. A data driven decision-maker with prevention focused and hands on action-oriented mindset. Diverse industry experience includes IT, Support, Construction and general industry. Laser Focused on Corporate Responsibility, Cultural Transformation, Sustainability, and business growth.. Results-oriented Support Manager offering over 20 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Self-motivated Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
7
7
Certifications

Work History

IT/IT Support Manager

Velmeck Technologies LLC
12.2018 - Current
  • Provide Support for systems and network Maintain and Upgrade Systems/Network Administer/Manage Data Customer Service.
  • Manage customer service activities across the country.
  • To calculate bonus and salary for service agents and the zone managers based on service delivered to customers.
  • Ensure that all zones are able to meet their daily weekly and monthly target.
  • Receive, analyze and daily customer service report.
  • To improve the productivities of our customer service agents.
  • Work with operations director and senior management to get the best performance from staff.
  • Keep staff motivated and organizing training for service agent and.
  • Ensure the department operates within and is able to achieve the company mission to enable customer enjoy digital TV and to resolve any customer related problem as quickly as possible.
  • Investigate customer satisfaction and report any issues.
  • To drive the business to generate profit.
  • Developed and implemented strategies focused on continual process improvement and high visibility.
  • Oversaw incident investigation and root cause analysis.
  • Coached employees through day-to-day work and complex problems.
  • Tracked and documented metrics, and evaluated trends.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Interpreted management directives to define and document administrative staff processes.
  • Established and implemented training programs to maximize team performance.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Handled over 50 calls per hour to address customer inquiries and concerns
  • Saved over $300,000 by implementing cost-saving initiatives that addressed long-standing problems

HSE Specialist II

Technip FMC
01.2016 - 12.2018
  • Supported and ensured daily compliant and implementation of HSE Management Systems through audits of operations.
  • Advised senior management with recommendations to ensure that past, present and potential HSE liabilities, and other social issues are clearly identified, understood, documented, and addressed.
  • Reviewed federal, state and local regulations and disseminated significant changes throughout the organization.
  • Established performance plans for all sites including annual training plans, inspection schedules and responsibilities necessary to comply with governmental regulations.
  • Conducted inspections in all areas in regular basis as part of the daily activities for complaints and areas of possible improvement.
  • Ensured full compliant of Emergency Response Program for any HSE incident, root cause analysis, recommendations and implementations.
  • Actively supported any positive reinforcement behavior programs to reward and recognize members of the project team from all levels, including subcontractors.
  • Participated in Journey Management Planning and reviews of plans,.
  • Lead HSE Meetings with segments and key contractors to align set objectives.
  • Monitored and analyzed HSE leading and lagging indicators, results, trends and performance indicators; ensuring remedial work plans address negative trends.
  • Developed new KPI to track HSE performance which took into account participation at the manager/supervisor, and employee levels, percent safe work conditions from inspections, percent safe work behaviors from the company's behavior-based safety program, and the percentage of safety suggestions addressed.
  • Accomplishment Reduce incident rate from 48% to 7% by the end of the 4th quarter of 2016.
  • Achieved 2 million hours’ free lost time injury from January to July 2016, through effective proactive hazard identification and continuous last minutes risk assessment mythology.
  • (Destination Zero).
  • Carried out day-day-day duties accurately and efficiently
  • Collaborated w[th human resources Resources management to achieve data harmonization
  • Exceeded goals through effective task prioritization and great work ethic
  • Increased customer satisfaction by resolving service issues

HSE Specialist / HSE Project Mgr

AKERSOLUTIONS INC NAM
04.2011 - 12.2015
  • Subsea Lifecycle Services / Manufacturing.
  • Ensured that training and documentation systems provide a proper platform to ensure all employees meet company training and competency requirements for their roles for safe work execution.
  • Verified HSE compliance of contractors according to their job related requirements via HSE management audits.
  • Formulated Key Performance indicators to improve HSE accountability, drive performance, and improve HSE competence through effective training processes and programs.
  • Inputted monthly reports data accurately and in a timely manner.
  • Organized and measured Emergency Response Plan effectiveness via regular drills as per schedule.
  • Verified all new or transferred personnel had attended HSES site orientation and verified that the orientation is also documented.
  • Lead HSE Meetings with segments and key contractors.
  • Monitored and analyzed HSE leading and lagging indicators, results, trends and performance indicators; ensuring remedial work plans address negative trends.
  • Developed an enhanced hazard identification/control process to improve the quality and effectiveness of existing risk reduction tools (JSAs, Behavior-Based Safety Observations, Incident Investigations, Management of Change) leading to an engaged workforce.
  • Created an HSE Culture where Personal Behavior is emphasized and reinforced.
  • Established pertinent KPI’s to improve HSE accountability & drive performance that exceeds Corporate/Business Unit expectations.
  • Enhanced management team involvement in the HSE process.
  • Improved HSE competence of personnel through effective training processes & programs.
  • Improved communication methods to ensure effective knowledge management.
  • Grow collaborative support within the HSE team.
  • Improved the effectiveness and quality of risk assessment & mitigation activities.
  • Ensured effective emergency response procedures are in place, utilized and assessed.
  • Instituted effective Change Management initiatives into planning processes for high-risk & unplanned activities.
  • Provided HSE support to the tendering process.
  • Integrated HSE into engineering and design.
  • Ensured facilities, equipment and materials are appropriate for personnel.
  • Established strong HSE relationships with customers & influence performance of partners.
  • Effectively managed HSE performance of contractors and suppliers.
  • Actively engaged in Corporate Social Responsibility programs.
  • Perform Root Cause Analysis & Identify Corrective/Preventive Actions for Incidents.
  • Improve internal auditing and assessment activities.
  • Accomplishment Establish pertinent KPI’s to improve HSE accountability & drive performance that exceeds Corporate/Business Unit expectations.
  • Set criteria for acceptable forms of participation (i.e.
  • Observations, inspections, HSE moments, etc.) to increase value-added employee involvement.
  • Improved inspections/employee by developing plans that identify inspections to be captured, frequency of completion and subsequent follow-up to ensure actions are addressed from 35% to 89% within 3 months.
  • Developed dashboard to track compliance/conformance to regulatory standards.
  • Reduced incident rate from 68% to 3% within 4 months through proactive approach and effective hazard Identification and control methodology.
  • Improve HSE competence of personnel through effective training processes & programs.
  • Facilitated HSE training for front line managers.
  • Delivered annual compliance training to all employees.
  • Effectively rolled-out new HSE eLearning modules by partnering with HR and Business Improvement, include re-training on E-learning mandatory HSE courses where > 2 years since last taken.
  • Delivered new lifting training module developed by Corporate HSE.
  • Developed comprehensive training matrix to identify competency requirements and completion status.
  • Conducted additional HSE Leadership training sessions for remaining BUs & middle management Created an HSE Culture where Personal Behavior is emphasized and reinforced.
  • Reinforce ‘Stop Work Authority’ by 1) trained personnel on the HSE Expectations/Stop Work Authority policy; 2) recognized employees when used appropriately; and 3) shared examples throughout the region using the new template.
  • (bulletins).
  • Standardized Stop Work Authority pocket card for use within the NAM Region.
  • Implemented fatigue management best practices with training provided to relevant personnel (shop and service personnel).

Education

• Bachelor of Technology in Computer Science & IT - Computer Science

Federa University of Technology , Akure
Nigeria
09.1997 - 09.2001

Skills

Technical Support

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Certification

Bachelor of Technology in Computer Science and Information Technology - 2001

Hobbies

Reading

Table Tennis

Travelling

Teaching

Timeline

IT/IT Support Manager

Velmeck Technologies LLC
12.2018 - Current

HSE Specialist II

Technip FMC
01.2016 - 12.2018

HSE Specialist / HSE Project Mgr

AKERSOLUTIONS INC NAM
04.2011 - 12.2015

• Bachelor of Technology in Computer Science & IT - Computer Science

Federa University of Technology , Akure
09.1997 - 09.2001

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Okotie Thaddeus