Okoya Gachupin
Jemez Pueblo
Summary
Compassionate Health Advocate known for high productivity and efficient task completion. Possess specialized skills in patient rights education, healthcare navigation, and community health program development. Excel in communication, empathy, and problem-solving to effectively support patients and families navigating the healthcare system. Experienced customer service team member seeking a dynamic professional role with a growing company. Passionate about supporting customers through selection processes. Skilled salesperson adept at balancing customer desires with company goals and achieving consistently high productivity. Self-motivated Health Advocate experienced in soliciting health outreach efforts. Committed to supporting community members to access healthcare services. Understands equal opportunities with diverse and multicultural environments.
Overview
7
7
years of professional experience
Work History
School Health Advocate
Pueblo Of Jemez
Jemez Pueblo
03.2024 - Current
- Participated in community outreach programs focused on promoting public health awareness.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Developed and implemented lesson plans based on curriculum objectives.
- Used videos, lectures and moderated discussions to engage students during class.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Maintenance Assistant
Pueblo of Sandia
Sandia Pueblo
09.2023 - 03.2024
- Participated in ongoing training and development in maintenance techniques and safety practices.
- Cleaned and maintained tools and maintenance equipment.
- Maintained grounds through lawn care, garbage removal and special services such as tree pruning and removal.
- Repaired machines, equipment or structures using tools or equipment.
- Painted and refinished building interiors and exteriors as needed.
- Repaired or replaced defective parts as necessary using hand tools, power tools, welding equipment, measuring instruments and other specialized equipment.
- Performed groundskeeping duties, including landscaping and snow removal.
- Assisted in the relocation of office furniture and equipment.
- Maintained or repaired specialized equipment or machinery.
Customer Service Specialist
Jemez Health And Human Services
Jemez Pueblo
04.2019 - 08.2023
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Answered incoming customer inquiries regarding product and service information.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Ride Operator
Cliffs Amusement Park
Albuquerque
06.2018 - 07.2018
- Inspected ride vehicles and equipment before opening it to the public.
- Assisted with loading, unloading, and securing passengers on rides.
- Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
- Checked seatbelts of riders to maximize safety and manage risk.
- Provided customer service to guests in a friendly manner.
- Conducted daily inspections of ride equipment and machinery for potential safety hazards.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2018
Skills
- Problem solving
- Communication skills
- Relationship building
- Customer service
- CPR certified
- Behavioral change strategies
Affiliations
- Be Outdoors
- Spending time with family
- Exercise
Timeline
School Health Advocate
Pueblo Of Jemez
03.2024 - Current
Maintenance Assistant
Pueblo of Sandia
09.2023 - 03.2024
Customer Service Specialist
Jemez Health And Human Services
04.2019 - 08.2023
Ride Operator
Cliffs Amusement Park
06.2018 - 07.2018
High School Diploma -
Rio Rancho High School
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