OKPO EMMANUEL
Banker
Lagos,Lagos
Summary
Customer-oriented Banking Officer offering 12 years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities. Highly motivated and diligently contributes towards the pursuit of excellence in a proactive and challenging environment. A team leader, works under less supervision and with a strong interpersonal relationship.
Overview
14
14
years of professional experience
9
9
Certifications
1
1
Language
Work History
Team Member Trade Services
HERITAGE BANK PLC
Lagos State , Lagos
06.2023 - Current
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Responsible for end to end delivery of Trade Operations for the country covering all the streams including operational risk related controls, performance monitoring through key metrics such as volumes, productivity, accuracy, service levels, losses/lapses, issues and risk registers.
- Ensure that applications and shipping documents received are processed within approved SLA and as per client segmentation. Ensure purchased funds are utilized within regulations.
- Support the Head of Trade in transforming operations with best in class turn-around times, controls and standards as to provide market best client service and in a manner that the risks, if any, are clearly understood and managed.
- Responsible to support country trade operations and hubs on Strategy, Operating Model, Standards and Risk Controls and compliance with regulations
Assist Banking Officer Team Lead Term Deposit
HERITAGE BANK LIMITED
Victoria Island Ahmadu Bello, Lagos
08.2015 - Current
- Ensures that all Fixed Deposit bookings and liquidations are done in line with customer request, Banks rate guide or treasury concession
- Responsible for Rate adjustments and general enquiries
- Monitors from time to time, Term Deposits Suspense GLs of all the Experience Centers and query anomalies
- Prepares and submit weekly and monthly statistics of the unit
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability
- Collaborated with compliance department to eliminate procedural errors and margin breaks
- Identified customers with additional profit potential and designed action plans to expand relationships
- Remedied gaps in financial planning based on client needs and suitability.
Management Trainee 1- Team Lead Collections
ENTERPRISE BANK LIMITED
Victoria Island Ahmadu Bello
- Responsible for preparing periodic records, statements and liaising with the various Authorities
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Trained new team members on scripts, company services and collection strategies
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Used scripted conversation prompts to convey current account information and obtain payments.
Management Trainee 1- Personal Assistant to Chairman
Enterprise Bank Limited
Victoria Island Ahmadu Bello
10.2014 - 08.2015
- Organizing Weekly and monthly schedule, meeting arrangements, keeping files orderly, documentation and archiving documents
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks
- Receives and responds to internal and external correspondences
- General office maintenance to improve costs and effectiveness
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Asset Manager
OKPOJIE GLOBAL LIMITED
Okota
- Monitored litigation, foreclosure and portfolio liquidation proceedings to deliver maximum ROI to investors
- Maintained contract database of existing and new client contract files and details
- Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients
- Maintained close watch on financial and operational performance of different funds and made proactive adjustments to keep portfolios in conformance with plans.
Executive Trainee, Transfer/Cash Officer
FIRST CITY MONUMENT BANK PLC, FCMB
Victoria Island
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits
- Draft Issuance
- Utilized appropriate financial tools to manage accounts payable and receivable
- Booking of Investments
- Routine Vault out cash
- Payment of BDC transactions
- Oversaw liquidity and cash management operations.
Customer Service Officer
FIRST CITY MONUMENT BANK PLC, FCMB
Alaba
05.2012 - 11.2013
- Resolved concerns with products or services to help with retention and drive sales
- Promoted company brand and unique offerings through personalized customer service
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations
- Amendments of Accounts and re-opening of Dormant Accounts
- Ensures printing and dispatching of monthly statements to customers
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Teller
FIRST CITY MONUMENT BANK PLC, FCMB
Alaba
07.2009 - 02.2010
- Receiving of Deposits from customers
- Paying of cheques & withdrawals
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs
- Responded to customer calls and emails to answer questions about products and services
- Daily balancing and preparation of teller proof
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Education
MBA - Finance
University of Nigeria - Nsukka
Bachelor of Science - Accountancy
University of Nigeria Nsukka - Nsukka
Secondary School Certificate Examination - undefined
Federal Government College, Ikom Cross River
First School Leaving Certificate - undefined
Library Avenue Primary School, Umuahia - Umuahia
Skills
Risk mitigationundefined
Certification
Introduction to Basic Banking Operations, 2008-05
Interests
Reading
Learning
Timeline
Team Member Trade Services
HERITAGE BANK PLC
06.2023 - Current
Assist Banking Officer Team Lead Term Deposit
HERITAGE BANK LIMITED
08.2015 - Current
Management Trainee 1- Personal Assistant to Chairman
Enterprise Bank Limited
10.2014 - 08.2015
Customer Service Officer
FIRST CITY MONUMENT BANK PLC, FCMB
05.2012 - 11.2013
Teller
FIRST CITY MONUMENT BANK PLC, FCMB
07.2009 - 02.2010
Management Trainee 1- Team Lead Collections
ENTERPRISE BANK LIMITED
Asset Manager
OKPOJIE GLOBAL LIMITED
Executive Trainee, Transfer/Cash Officer
FIRST CITY MONUMENT BANK PLC, FCMB
MBA - Finance
University of Nigeria - Nsukka
Bachelor of Science - Accountancy
University of Nigeria Nsukka - Nsukka
Secondary School Certificate Examination - undefined
Federal Government College, Ikom Cross River
First School Leaving Certificate - undefined
Library Avenue Primary School, Umuahia - Umuahia
Introduction to Basic Banking Operations, 2008-05
Advanced Strategic Management Course, 2008-06
First City Monument Bank Plc Induction Training, 2008-07
Trade Based Money Laundering, Transactions and Customer Due Diligence Training Program, 2021-06
Microsoft Dynamic CRM End User Training Program, 2021-08
Annual Ethics & Compliance Certification Programme (CIBN), 2022-08
Anti-Money Laundering &Countering Terrorist Financing(Basic Level(CIBN), 2022-08
Introduction to Data Analysis Using Excel (Coursera), 2022-08
Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions (Coursera), 2022-09
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