Summary
Overview
Work History
Education
Skills
Timeline
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Oksana Anderson

Summary

Dynamic sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player, with a proactive approach, and a dedication to achieving targets.

Overview

25
25
years of professional experience

Work History

Sales Associate

Infinity Norwood
Norwood, MA
03.2022 - Current
  • Expert sales in new and pre-owned luxury brands.
  • Rank the most outstanding sales each month
  • Lead the sales and finance department in negotiations, and help close deals.
  • Assist in the preparation of financial paperwork, including bank approvals.
  • Recommend F&I products to customers based on customers' needs and interests.
  • Contact regular and prospective customers to demonstrate the vehicles, and explain the features.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates
  • Arrange and direct the delivery of vehicles.
  • Consult with clients after sales or contract signings to resolve problems.
  • Answered customer inquiries regarding vehicle features, pricing, and availability
  • Examine the inventory to ensure that it is correctly priced, and that it functions as advertised.

Sales Associate

Herb Chambers (Bentley, Rolls-Royce, Lamborghini)
Wayland, MA
08.2016 - 01.2022
  • Certified expert in sales of exotic automobiles
  • Marketing and promoting vehicle add-ons, such as finance and insurance protection
  • Demonstrating vehicles to clients, explaining their features, and finalizing the sales and finance process
  • Selling new and used vehicles, as well as finance and related products, to clients
  • Meeting customers face-to-face and holding sales discussions about sales and finance
  • Representing the company at trade exhibitions, events, shows, and demonstrations
  • Negotiating the terms and conditions of a sales agreement with prospective clients
  • Preparing sold vehicles for customer delivery by having them serviced and cleaned up
  • Obtaining and verifying proper identification from customers prior to a test drive
  • Liaising with the showroom body shop to ensure that vehicle repairs are done as soon as possible
  • Getting involved in various company-wide advertising and promotional activities
  • Explaining car finance options to customers in a clear and understandable manner

Sales Associate

Mercedes Benz Burlington
Burlington, MA
11.2013 - 08.2016
  • Certified expert in sales at Mercedes-Benz.
  • Achieved 100% C.S.I. (Customer Satisfaction Index) every month.
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates
  • Manage sales and follow up with customers.
  • Contact regular and prospective customers to demonstrate products and explain product features.
  • Provide support to the Sales Manager in the absence of any of the sales staff, if needed.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provide customer service by greeting, assisting customers, and responding to inquiries and complaints.
  • Maintained strong product knowledge of vehicles available at the dealership

Sales Associate

Audi Brookline
Brookline, MA
03.2009 - 09.2013
  • Recommend products to customers based on customers' needs and interests.
  • Certified New and Pre-Owned Audi Brand Specialist
  • Appraise and determine the current market value of customers' trade-in vehicles.
  • Outstanding online customer satisfaction reviews
  • Maintained the top two sales consultants in units and gross.
  • Resolve customer complaints regarding sales and service.
  • Provide customer service by greeting, assisting, and responding to inquiries and complaints.
  • Achieved 100% C.S.I. (Customer Satisfaction Index) every month.
  • Manage sales and follow up with customers
  • Arrange and direct the delivery of sold vehicles.

Production Controller

Astra Tech Inc.
Cambridge, MA
11.2004 - 03.2009
  • Read prescriptions or specifications, and examine models or impressions to determine the design of dental products to be constructed.
  • Fabricate, alter, or repair dental devices, such as dentures, crowns, bridges, inlays, or appliances for straightening teeth.
  • Remove excess metal or porcelain, and polish the surfaces of prostheses or frameworks using polishing machines.
  • Melt metals, or mix plaster, porcelain, or acrylic pastes, and pour materials into molds or over frameworks to form dental prostheses or apparatus.
  • Test appliances for conformance to specifications and accuracy of occlusion, using articulators and micrometers.
  • Apply porcelain paste or wax over prosthesis frameworks or setups, using brushes and spatulas.
  • Place tooth models on apparatus that mimics the bite and movement of the patient's jaw to evaluate the functionality of the model.
  • Create a model of the patient's mouth by pouring plaster into a dental impression, allowing the plaster to set.
  • Train or supervise other dental technicians, or dental laboratory bench workers.
  • Build and shape wax teeth using small hand instruments and information from observations or dentists' specifications.

Laboratory Technician

Biomedical laboratory
Brighton, MA
02.2000 - 10.2004
  • Conduct a chemical analysis of body fluids, including blood, urine, or spinal fluid, to determine the presence of normal or abnormal components
  • Analyze laboratory findings to check the accuracy of the results
  • Enter data from the analysis of medical tests or clinical results into the computer for storage
  • Operate, calibrate, or maintain equipment used in quantitative or qualitative analysis, such as spectrophotometers, calorimeters, flame photometers, or computer-controlled analyzers
  • Establish quality assurance programs or activities to ensure the accuracy of laboratory results
  • Set up, clean, and maintain laboratory equipment
  • Provide technical information about test results to physicians, family members, or researchers
  • Supervise, train, or direct lab assistants, medical and clinical laboratory technicians, or technologists, or other medical laboratory workers engaged in laboratory testing
  • Collect and study blood samples to determine the number of cells, their morphology, their blood group, blood type, or compatibility for transfusion purposes, using microscopic techniques
  • Analyze samples of biological material for chemical content or reaction

Education

Semester in Chemistry -

Northeastern University
Boston, MA

Semester in Biology -

University of Massachusetts
Boston, MA

High School Diploma - History, Social Studies, English

John D O'Bryan School of Mathematics & Science
Boston, MA

Associate of Science - Chemistry, Merchandise and Technology

Vocational School of Dalnegorsk
Russia

Skills

  • AUTOBASE Dealer Services
  • E-Lead Evolution CRM expertise
  • iPad automotive applications
  • AutoAlert Software
  • V-Auto
  • AAX
  • First look
  • CDK Dealer Services
  • DealerSocket CRM
  • Vin Solution CRM
  • Auto Trader Trade-In Marketplace
  • Google Docs
  • Microsoft Office
  • High achiever
  • Team-focused
  • Motivator
  • Persuasion skills
  • Proven participative leadership style
  • Excellent communicator
  • Strong networking
  • Conflict resolution
  • Decision-making
  • Bilingual communication
  • Value-based selling
  • Sales negotiation
  • Emotional intelligence
  • Social perceptiveness
  • Strong influence

Timeline

Sales Associate

Infinity Norwood
03.2022 - Current

Sales Associate

Herb Chambers (Bentley, Rolls-Royce, Lamborghini)
08.2016 - 01.2022

Sales Associate

Mercedes Benz Burlington
11.2013 - 08.2016

Sales Associate

Audi Brookline
03.2009 - 09.2013

Production Controller

Astra Tech Inc.
11.2004 - 03.2009

Laboratory Technician

Biomedical laboratory
02.2000 - 10.2004

Semester in Chemistry -

Northeastern University

Semester in Biology -

University of Massachusetts

High School Diploma - History, Social Studies, English

John D O'Bryan School of Mathematics & Science

Associate of Science - Chemistry, Merchandise and Technology

Vocational School of Dalnegorsk

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Oksana Anderson