Oksana Babak
Moses Lake,WA
Summary
I’m a dependable, hard-working professional with a positive attitude and a strong sense of responsibility. Known for being friendly, reliable, and proactive, I take pride in completing tasks efficiently and building great relationships along the way. I’m someone you can count on to get the job done—and do it well. Skilled in policy interpretation and documentation, ensuring compliance and informed decision-making for over 600 clients.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Public Benefits Specialist
DSHS ALTSA
06.2022 - Current
- Provide interpretation services for over 600 Russian and Ukrainian clients, ensuring clear and accurate communication. Analyze information, including the review of legal documents, to support informed decision-making.
- Continuously assess and reassess eligibility for Long-Term Services and Support (LTSS) programs. Identify and resolve discrepancies, including erroneous payments related to grants, food benefits, medical assistance, and LTSS.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Certified Medical/Social Interpreter
Universal Languages Inc / CTS Language Link
07.2003 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Customer Service Specialist II
DSHS ALTSA
09.2021 - 06.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
High School Diploma -
Everett High School
Everett06-1995
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Relationship building
- Policy interpretation
- Benefits administration
- Documentation and reporting
- FMLA comprehension
Certification
- Aging and Adult Services (06/2010-05/2019) CTS
- Language Link (02/2013-12/2018) Spokane
- International Services (10/2003-12/2011) Universal
- Languages Services Inc. (04/2003-Present)
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Public Benefits Specialist
DSHS ALTSA
06.2022 - Current
Customer Service Specialist II
DSHS ALTSA
09.2021 - 06.2022
Certified Medical/Social Interpreter
Universal Languages Inc / CTS Language Link
07.2003 - Current
High School Diploma -
Everett High School
Similar Profiles
Danielle BoykoDanielle Boyko
Social Services Specialist 3 at DSHS ALTSA HCSSocial Services Specialist 3 at DSHS ALTSA HCS
Trent EdwardsTrent Edwards
Information Technology Specialist - Intern/Volunteer at Washington State/DSHSInformation Technology Specialist - Intern/Volunteer at Washington State/DSHS
David BoswellDavid Boswell
Attendant Councilor at DSHS Lakeland VillageAttendant Councilor at DSHS Lakeland Village
Jayden CarrJayden Carr
Package Handler at UPSPackage Handler at UPS
Cheri BeanCheri Bean
Residential Apartment Turn Overs at Next Wave Property ManagementResidential Apartment Turn Overs at Next Wave Property Management