Oksana Borysova
Lynnwood,WA
Summary
Polite and attentive employee offering excellent customer service with experience in retail and rental businesses. Team player with positive attitude, motivated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Office Clerk
LLC Yuzhtecmash
Kyiv
10.2017 - 10.2022
- Prepared invoices for customers based on their orders and payment terms.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Processed contracts on a timely basis according to established procedures.
Assistant to the Head Cashier
LLC Fozzy Group
Kyiv
08.2013 - 07.2015
- Assisted Head Cashier in daily operations, including opening and closing registers.
- Assisted in training new cashiers on proper cash handling procedures.
- Assisted in balancing the vault at the end of each shift.
- Backed up cashiers ringing up large number of customers by bagging products.
Cashier
LLC Fozzy Group
Kyiv
09.2011 - 08.2013
- Answered customers' questions and provided information about products
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
Crew Member
McDonald's
Kyiv
03.2010 - 06.2011
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Presented orders to guests within anticipated service times.
- Informed customers about daily specials in an engaging manner.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Finance
National Aviation University
Kyiv06-2014
Finance
State Institute of Industrial Policy
Kyiv07-2013
Skills
- Teamwork
- Multitasking Skills
- Customer service
- Time Management
- Reliable and Punctual
Languages
- English Pre-Intermediate
- Ukrainian Fluent
- Russian Fluent
Timeline
Office Clerk
LLC Yuzhtecmash
10.2017 - 10.2022
Assistant to the Head Cashier
LLC Fozzy Group
08.2013 - 07.2015
Cashier
LLC Fozzy Group
09.2011 - 08.2013
Crew Member
McDonald's
03.2010 - 06.2011
Finance
National Aviation University
Finance
State Institute of Industrial Policy
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