Oksana Cabristante

Assistant Store Manager

Pet Supermarket Inc.

South Lake Tahoe, CA

08.2019 - Current

Trained new employees on store policies, procedures and customer service standards.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delegated work to staff, setting priorities and goals.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Maintained inventory by checking merchandise to determine levels.
Managed day-to-day operations including scheduling shifts, assigning tasks.
Maintained a safe working environment by enforcing safety regulations.
Coached and developed store associates through formal and informal interactions.
Supervised cash handling processes to ensure accuracy of transactions.
Answered customer questions and addressed problems and complaints in person and via phone.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Provided training to new employees on company policies and procedures.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Identified needs of customers promptly and efficiently.
Loaded, unloaded, and moved cargo by hand and using forklifts, pallet jacks, and other equipment.
Maintained cleanliness and safety standards in the work area.
Monitored expiration dates on pet food products ensuring they remain fresh.
Organized store by returning merchandise to proper areas and restocked displays.
Provided excellent customer service to ensure customer satisfaction.
Ticketed, arranged and displayed merchandise to promote sales.
Assisted customers in locating items within the store.
Watched for and recognized security risks and thefts to prevent or handle situations.
Greeted customers to determine wants or needs.
Ensured all prices were accurately marked on shelves and displays.
Restocked shelves with new merchandise as needed.
Provided advice on proper nutrition and care instructions for various types of pets.
Answered customer inquiries regarding product features, pricing, and availability.
Answered phone calls from customers inquiring about products, services, and store policies.
Recommended, selected and located merchandise based on customer desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Operated cash register to process customer purchases.
Described merchandise and explained use, operation and care.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Adhered to safety regulations when handling live animals such as reptiles, birds, fish.
Handled returns and exchanges according to company policies.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Greeted customers and provided assistance with selecting pet food, accessories, and supplies.
Cleaned animal cages regularly to maintain a safe environment for pets.

Summary

Overview

Work History

Assistant Store Manager

Education

High School Diploma -

Skills

Languages

Timeline

Assistant Store Manager

High School Diploma -

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