Strategic contributor and highly motivated leader with over 20 years of experience strengthening retail store visibility and awareness. Currently NorthWest Market Leader of 12 stores generating sales of $14 million annually. Results-oriented professional with a talent for tracking trends, formulating methods to improve customer service, and capitalizing on new opportunities. Expert in improving financial performance by conducting inventory analyses, retaining top talent, and creating strategic operational plans. Recognized for developing and implementing projects and programs within time and business constraints in stride with enterprise direction and mission. Strong record of identifying areas needing improvement, reducing shrink, boosting sales, and decreasing operational expenses. Superb communication, interpersonal, leadership, and problem-solving skills. Excel in challenging and deadline-driven environments.
Overview
16
16
years of professional experience
1
1
Language
Work History
Northwest Market Leader - HQ (remote)
Faherty
(CA, CO, HI, MT, OR, WA, WY)
03.2022 - 01.2024
Effectively managed and expanded 12 stores, leading to significant market growth from $6M to $14M. This accomplishment showcases my exceptional ability to manage and grow different locations efficiently
Managed and maximized business strategies for store locations in the Northwest Region, resulting in a 54% increase compared to LY. Ranked third in the company in 2023
Developed Store Leaders to drive the performance of store teams to maximize productivity and minimize performance issues. Two Store Leaders were promoted to Multi-Store Leaders
Created and maintained a diverse, high-performing store management team through consistent selection, development, and motivation
Set up clear expectations, communicated with intention, provided meaningful recognition, delivered timely feedback and accountability Created action plans to increase profit & control variable expenses by monthly evaluation of stores' P&L statements
Recommended and shared best practices as they relate to the goals and strategies of the organization
Actively monitored KPIs and goals and strategized with Store Leaders and the Retail Leadership team to make effective and informed decisions to influence and grow your businesses
Developed area-level strategies to achieve store goals while keeping in mind each store's unique strengths and challenges
Lead store visits focused on the client experience, team member engagement, visual brand standards, and operational excellence
Act as a liaison between stores and HQ
Coached at the moment, hosted weekly and bi-weekly touch bases, and conducted quarterly performance reviews
Provided insight and expertise as needed to ensure
Store Leaders are supported across all areas of the business
Nurtured leaders and store cultures that are reflective of our brand Core Values and foster connection and trusting relationships
Ensured timely follow-through and execution of company directives and standards
Focused on getting to know your neighbors and community
Store Manager
Ann Taylor Loft
10.2021 - 04.2022
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge
Maximized sales by creating innovative visual merchandising displays and store layouts
Developed a successful employee retention plan, reducing staff turnover rates significantly
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization
Overseas loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
Managed inventory control, cash control, and store opening and closing procedures
Multi-Store Manager
Nautica/ Aeropostale
10.2020 - 09.2021
Managed 2 stores- Nautica $1.5M and Aeropostale $3M
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Implemented business strategies, increasing revenue, and effectively targeting new markets
Monitored daily cash discrepancies, inventory shrinkage and drive-off
Trained and guided team members to maintain high productivity and performance metrics
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Store Manager
AM Retail Group (Wilsons Leather, DKNY)
01.2017 - 06.2020
Wilsons Leather - (Jan 2017- October 2019)
DKNY - (Oct 2019- Jan 2020)
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Approved regular payroll submissions for employees
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Store Manager
Max Studio
09.2016 - 01.2017
Store Manager
Charlotte Russe
09.2012 - 09.2016
Product Manager
Victoria Secret
07.2011 - 02.2012
Area Supervisor
Kohl's
10.2007 - 04.2011
Education
Associate of Science - Accounting Technology And Bookkeeping
School of Management
Naberezhnye Chelny, Russia
Skills
Goal Oriented
Territory Management
Market Analysis
Strategic Planning
Business Acumen
Visual Merchandising
Inventory Control
Recruitment and Hiring
Processes and Procedures
Performance Management
Training and Mentoring
Software
Google Docs
Excel
Power Point
Microsoft Office
Microsoft/Apple
Timeline
Northwest Market Leader - HQ (remote)
Faherty
03.2022 - 01.2024
Store Manager
Ann Taylor Loft
10.2021 - 04.2022
Multi-Store Manager
Nautica/ Aeropostale
10.2020 - 09.2021
Store Manager
AM Retail Group (Wilsons Leather, DKNY)
01.2017 - 06.2020
Store Manager
Max Studio
09.2016 - 01.2017
Store Manager
Charlotte Russe
09.2012 - 09.2016
Product Manager
Victoria Secret
07.2011 - 02.2012
Area Supervisor
Kohl's
10.2007 - 04.2011
Associate of Science - Accounting Technology And Bookkeeping