Oksana Karlgut
Oak Harbor,WA
Summary
Enthusiastic and reliable professional dedicated to delivering exceptional customer service and crafting unforgettable dining experiences for restaurant patrons. Strong ability to anticipate customer needs, adeptly address complaints, and swiftly resolve any issues. Committed to ensuring customer satisfaction by consistently providing timely and efficient service. Highly efficient associate well established in fast-paced and challenging environments, eager to learn with an aptitude for applying new knowledge with skill and efficiency. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedication lies in welcoming customers and providing comprehensive service, while also possessing an in-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Associate
Home Depot
04.2020 - Current
- Taking phone calls daily with customer issues and delivery issues
- Enter service tickets into incident tracking system to facilitate faster problem identification and resolution
- Address customer service concerns and decide when to escalate problems to specialist team members
- Assisting customers throughout the store for their projects
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Wait Staff Member
Nirchi’s on the Ave
10.2017 - 01.2019
- Arrange tables for parties and prepare the banquet hall for gatherings
- Set up dining room to promote welcoming environment and meet or exceed hospitality and services standards
- Used slow periods to restock supplies, ice, trays, and dinnerware.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Data Entry Clerk
Data Flow Paper Filer
01.2017 - 09.2017
- Helped administrator organize files on computer
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Scanned documents and saved in database to keep records of essential organizational information.
- Collated and organized data entry documents into filing systems for easy access.
- Verified data files prior to entry to maintain high data accuracy.
Education
Cyber Security – Certification -
DeVry University
10.2023
Skills
- Microsoft Office: Word, Excel, and PowerPoint
- Associate Advanced Development
- Merchandise Display
- Store maintenance
- Goal-Oriented
- Customer Service
- POS Systems
- Reports and documents
Timeline
Associate
Home Depot
04.2020 - Current
Wait Staff Member
Nirchi’s on the Ave
10.2017 - 01.2019
Data Entry Clerk
Data Flow Paper Filer
01.2017 - 09.2017
Cyber Security – Certification -
DeVry University
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