Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies and Interests
Languages
Timeline
Generic

Oksana Bovtenko

The Woodlands,United States

Summary

Goal-oriented manager with distinguished experience in E-commerce/retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

E-Commerce Assistant Manager (1 Hour a Day)

StencilsLAB INC
03.2024 - Current
  • Collaborated with cross-functional teams to improve overall e-commerce performance.
  • Enhanced customer satisfaction by efficiently managing and resolving e-commerce-related issues such as replacement/returns etc. 20+ requests per day
  • Streamlined order processing for improved accuracy and reduced delivery times.
  • Proactively monitored online reviews, addressing negative feedback promptly while showcasing positive testimonials.
  • Coordinated promotional campaigns, driving brand awareness and increasing sales revenue on platforms.
  • Analyzed website metrics and identified areas for optimization, leading to increased conversion rates.
  • Managed product listings, ensuring accurate descriptions, pricing, and images for enhanced customer experience on platforms ETSY, Amazon, Shopify, TikTok.
  • Incorporated e-commerce objectives in social media platform management.

Ukrainian&Russian Interpreter OnSite (hourly)

Language LineSolutions
10.2022 - 01.2024
  • Provided spoken accurate interpretation service to the non-English speaking client
  • Followed HIPPA law, Code of Ethics, Policies, Protocols
  • Worked as an independent contractor, providing Ukrainian&Russian interpretation services
  • Provided communication between Ukrainian& Russian clients and agency
  • Checked technical terms and learned about agency to be informed and ensure accuracy and consistency through translation services
  • Provided efficiency, privacy, and ethical behavior
  • Maintained message content, tone, and emotion as closely as possible
  • Attended morning meetings to provide accurate, consecutive translations of conversations between members
  • Stayed current on new expressions and cultural changes impacting language translation.

Creative Manager

StencilsLAB INC
05.2020 - 11.2022
  • Communicated with clients regarding order issues or other inquiries (fast responding in less than 24 hours)
  • Purchased and maintained the inventory supply
  • Process daily entry of orders/print labels, shipped orders
  • Managed shipping claims/inquiries/ delivery issues, worked with USPS, UPS, and FedEx
  • Communicated with potential suppliers via phone, email
  • Managed work performance and assigned tasks to ensure orders were fulfilled within the time frame and platform regulations
  • Trained potential employees to proceed with duties
  • Posted jobs on Indeed and interviewed potential employees
  • Organized and planned video filming to increase sales and awareness about the product
  • Found and managed work with bloggers to create content for marketing purposes on YouTube channels and other platforms
  • Worked and planned a new collection of stencils with a designer, developed a new product, 'stencil-kit toolbox,' and reduced the cost of purchasing
  • Improved instruction for the product to educate clients on how to use the product to avoid obstacles
  • Enrolled in a course to get 'Hazmat Shipping'
  • Complied with the company and OSHA safety rules and regulations
  • Kept detailed production records and identified hold-ups
  • Used for tasks Google Drive, Google Calendar, Google Data Analytics, Avery, Microsoft Office Suite (Excel, Word, PowerPoint), Shipping Station, ETSY, Zoom, Slack, Social Media, Email, Outlook, Mind Meister.

Customer service representative

Harry's LLC
04.2019 - 03.2020
  • Maintained the face of Harry's Restaurant by providing unparalleled customer service
  • Managed employee performance and worked with leadership to improve efficiency by utilizing best practices, selling food and providing excellent service, provided feedback from customers to management
  • Created waiter motivational up-sell programs and organized quarterly worker appreciation evenings
  • Managed dining area to maximize customer satisfaction and organized private corporate events.

English Teacher

ALSCO
09.2015 - 09.2017
  • Planned and organized lessons by Themes including singing, writing, reading, and playing activities
  • Established strong partnerships with parents and company through regular updates, learning objectives, and open communication to ensure kids are learning material effectively and timely
  • Monitored children's developmental milestones and academic progress
  • Attended team meetings to plan lessons and define monthly goals.

Early development teacher

Kindergarten
07.2014 - 05.2016
  • Create and implement age-appropriate curriculum and lesson plans to promote early childhood development
  • Organized holiday festivities
  • Daily feeding, nap time, crafts - 12 hours per day
  • Maintained detailed records of early developing milestones
  • Worked side-to-side with parents regarding kids' development
  • Creating a safe and stimulating learning environment for young children
  • Collaborate with other teachers to develop and implement educational activities for the children.

Education

Medical Interpretation Course -

MITIO
03.2023

Associate of Arts - Business Management

Lone Star College
Houston, TX
05.2022

Bachelor's degree - Primary education

Boris Grinchenko Kyiv University
Kyiv, Ukraine
02.2017

Junior Specialist - Primary education

Boris Grinchenko Kyiv University
Kyiv, Ukraine
02.2017

Skills

  • Customer service by phone, e-mail, support tickets
  • Experience in a eCommerce environment
  • Marketplace platforms (Amazon, Walmart, TikTok, Etsy)
  • Assist clients on ordering/ follow-up on ordering
  • Process daily entry of orders/print labels
  • Microsoft Office / 365
  • Outlook/Gmail/Google Drive
  • Data entry
  • Appointment scheduling
  • Problem-solving/ Multitasking
  • Teamwork
  • Inventory Control
  • Logistic (USPS/UPS/Fedex)/ Managing shipping claim/ inquires/ delivery issues
  • Experienced communication with clients regarding order issues or other inquiries (fast responding in less 24 hours)
  • Managing Processes
  • Problem-solving skills
  • Interpretation experience (medical terminology)
  • Payment Processing
  • Online Merchandising
  • Shipping coordination
  • Product Listing
  • Inventory Tracking
  • Order Fulfillment
  • Customer Service
  • Sales processes

Personal Information

Title: Administrative Assistant

References

  • Mr. Johny, Harry's LLC, 8324669966
  • Oleksandr, StencilsLAB, 3479301457

Hobbies and Interests

  • Favorite book: Brian Tracy "Maximum Achievement" and a few more
  • Sport: Tennis, Ping pong, Hiking
  • Gym: Cycling, Zoomba - 3 times a week discipline
  • Painting

Languages

Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Native or Bilingual

Timeline

E-Commerce Assistant Manager (1 Hour a Day)

StencilsLAB INC
03.2024 - Current

Ukrainian&Russian Interpreter OnSite (hourly)

Language LineSolutions
10.2022 - 01.2024

Creative Manager

StencilsLAB INC
05.2020 - 11.2022

Customer service representative

Harry's LLC
04.2019 - 03.2020

English Teacher

ALSCO
09.2015 - 09.2017

Early development teacher

Kindergarten
07.2014 - 05.2016

Medical Interpretation Course -

MITIO

Associate of Arts - Business Management

Lone Star College

Bachelor's degree - Primary education

Boris Grinchenko Kyiv University

Junior Specialist - Primary education

Boris Grinchenko Kyiv University

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Oksana Bovtenko