Summary
Overview
Work History
Education
Skills
Hobbies/Interests and Internships
Languages
Personal Information
Timeline
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Oksana Lytvynchuk

Oksana Lytvynchuk

Austin,TX

Summary

Recent graduate with a degree in finance, banking and insurance. I have analytical skills and an understanding of financial principles. I have financial analysis, budgeting and strategic planning. I have experience in interpreting financial data to make informed decisions. Committed to using their experience and attention to detail to effectively contribute to financial management and growth. I am looking to start my career as a financial analyst where I can apply my skills and contribute to the success of a visionary organization.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Global Bilgi Glovo LLC
Kyiv
11.2023 - 05.2024
  • Communicated with customers about their orders: informed them about the status, location, and delivery time. Ensured prompt resolution of customer issues and requests, maintained high quality of service.
  • Ensured prompt resolution of customer issues and requests, maintained high quality of service.
  • Coordinated work with other departments of the company to ensure timely delivery of orders.
  • Maintained documentation and customer database, kept information up to date.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Assistant Foreign Trade Manager

FastPack LLC
Vorzel
02.2022 - 05.2022
  • During my internship, I gained practical experience in handling and organizing documentation related to international trade and business operations
  • I became proficient in using BAS ERP, focusing on data entry, report generation, and efficient document management
  • My role involved ensuring the accuracy and compliance of documents, demonstrating strong attention to detail, and providing administrative support
  • I effectively managed multiple tasks and supported the team by maintaining organized records and assisting with various office tasks.
  • Analyzed competitors and market trends to facilitate business growth.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.

First Assistant to the Department Head

State Tax University
Irpin, Kyiv Region
09.2019 - 01.2022
  • Provided information to visitors and callers, referring them to the appropriate department
  • Managed the work operations in the absence of the manager, resulting in minimal disruption to service
  • Implemented SEO best practices to ensure the website ranked on the first page of search engine results
  • Identified and escalated complex customer issues to the appropriate department for resolution.

Education

Learning the English language -

Tutoring
10.2024

Bachelor's degree - Finance, Banking and Insurance

State Tax University
Irpin
06.2023

Learning the Polish language -

Tutoring
12.2021

Complete general secondary education -

Gymnasium school 12
Korosten'
06.2019

Skills

  • Self-motivation
  • Decision Making
  • Fast Learner
  • Microsoft Office Word
  • Time Management
  • Teamwork
  • Microsoft PowerPoint
  • Ability to Multitask
  • Communication
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Communication Skills
  • Computer Skills
  • Microsoft Office
  • Adaptability
  • Effective Time Management
  • Leadership Skills
  • Problem Solving Skills
  • Confident PC user (MS Windows, full Microsoft Office suite) Work with e-mail, search services
  • Working with large amounts of information
  • Quality Control Standards
  • Team leadership abilities

Hobbies/Interests and Internships

I am passionate about staying active and regularly go to the gym to maintain my fitness. I enjoy reading and staying informed about current events. Playing checkers is another hobby of mine, as it helps develop my strategic thinking skills. Additionally, I actively participate in volunteer projects, which allows me to contribute to my community. I also have a keen interest in analyzing investment strategies, which keeps me engaged with the financial markets and enhances my analytical abilities.

Internships: During a internship at FastPack LLC, I had the opportunity to immerse myself in financial planning and gain hands-on experience with BAS ERP software. I developed a solid understanding of the company's financial structure and processes. The role was both engaging and educational, providing valuable insights into financial operations. Unfortunately, due to the onset of the war, the company's operations were significantly disrupted, and I was unable to continue the internship beyond the initial period. Despite this, the experience was highly beneficial and allowed me to enhance my skills in financial planning and software applications.

Languages

  • Ukrainian, Native speaker
  • English
  • Polish

Personal Information

  • Date of Birth: 06/20/2001

Timeline

Customer Service Manager

Global Bilgi Glovo LLC
11.2023 - 05.2024

Assistant Foreign Trade Manager

FastPack LLC
02.2022 - 05.2022

First Assistant to the Department Head

State Tax University
09.2019 - 01.2022

Learning the English language -

Tutoring

Bachelor's degree - Finance, Banking and Insurance

State Tax University

Learning the Polish language -

Tutoring

Complete general secondary education -

Gymnasium school 12

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Oksana Lytvynchuk