Oksana Panchenko
Secaucus,NJ
Summary
Seasoned Company Administrator with substantial background in overseeing daily operations, coordinating administrative functions and managing staff. Skilled in implementing office policies and procedures, improving operational efficiency, and supporting company objectives. Demonstrated strengths include effective communication, problem-solving acumen, and ability to deliver results under pressure. Previous roles have seen improvements in workflow optimization and seamless execution of administrative tasks.
Overview
3
3
years of professional experience
Work History
Company Administrator
Ksuptc LLC
Secaucus, NJ
05.2024 - Current
- Established and maintained filing systems to store and organize documents.
- Developed procedures for document retention and destruction.
- Provided administrative support to management, staff, and other departments.
Customer Service Manager
VPTEK LLC
Myrtle Beach, South Carolina
04.2021 - 09.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
Education
Cosmetology Education
Atelier Esthetique Institute of Esthetics, Inc.
New York, NY12-2012
High School Diploma -
Chortkiv High School
Ukraine 06-2006
Skills
- Office Administration
- Human Resources Management
- Travel Arrangements
- Meeting facilitation
- Document Management
Timeline
Company Administrator
Ksuptc LLC
05.2024 - Current
Customer Service Manager
VPTEK LLC
04.2021 - 09.2023
Cosmetology Education
Atelier Esthetique Institute of Esthetics, Inc.
High School Diploma -
Chortkiv High School