Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

Oksana Shturm

Des Plaines,IL

Summary

Experienced Facilities Manager of 35 locations with a demonstrated history of working in the hospital & health care industry. Skilled in Business Operations, Business Planning, Accounting, Administration, and Health & Safety. Strong operations professional graduated from Oakton Community College.

Overview

14
14
years of professional experience

Work History

Facility Manager

Familia Dental LLC
Schaumburg, IL
10.2021 - Current
  • Supervised personnel responsible for maintaining groundskeeping activities at the facility.
  • Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
  • Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
  • Created processes to improve operational efficiency within the facility's departments.
  • Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
  • Oversaw construction and renovation projects to meet environmental, health and security standards.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Scheduled and monitored on-site inspections of facility.
  • Resolved complaints pertaining to facility-related matters quickly and effectively.
  • Maintained records relating to all aspects of facilities management including financial data.

Call Center Trainer

Familia Dental
Schaumburg, IL
04.2019 - 10.2021
  • Maintained records of trainee performance throughout the program duration.
  • Monitored calls in real-time to evaluate effectiveness of training programs.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Provided support for managers when dealing with difficult customers or resolving escalated issues.
  • Assisted with troubleshooting technical problems related to phone systems or other equipment used by call center agents.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.

Call Center Representative

Familia Dental
Schaumburg , IL
10.2017 - 04.2019
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Set and confirmed customer appointments.
  • Communicated changes in policy or procedure updates to customers.
  • Generated reports on patient appointment scheduling metrics.
  • Trained new staff members on scheduling processes and protocols.

Customer Service Cashier

Wally's Market
Mount Prospect, IL
06.2011 - 12.2016
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Welcomed customers, offering assistance to help find store items.
  • Balanced cash drawers at the end of each shift.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Counted and balanced cashier drawers.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Informed customers of in-store promotions or pricing specials.
  • Answered customers' questions and provided information on store procedures or policies.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Built and maintained productive relationships with employees.

Education

Associate of Arts -

Oakton Community College
Des Plaines, IL
05-2018

BBA -

University of Illinois At Chicago
Chicago, IL

Skills

  • Record keeping
  • Facility maintenance
  • Project management
  • Equipment maintenance
  • Operational efficiency
  • Budget management
  • Training development
  • Conflict resolution
  • Vendor management
  • Leadership and supervision

Languages

English
Professional
Ukrainian
Native/ Bilingual

References

References available upon request.

Timeline

Facility Manager

Familia Dental LLC
10.2021 - Current

Call Center Trainer

Familia Dental
04.2019 - 10.2021

Call Center Representative

Familia Dental
10.2017 - 04.2019

Customer Service Cashier

Wally's Market
06.2011 - 12.2016

Associate of Arts -

Oakton Community College

BBA -

University of Illinois At Chicago

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Oksana Shturm