Oksana Vakaliuk
Chicago,IL
Summary
Dynamic customer service professional with a proven track record at Sparks One Studio, excelling in relationship building and problem-solving. Skilled in managing high-stress situations while enhancing customer satisfaction. Adept at teamwork and collaboration, contributing to increased sales through effective communication and product knowledge. Committed to delivering exceptional service in fast-paced environments.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Sparks One Studio
03.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Customer Service Representative
Care Agency Services
10.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Interpreter
Ability Insitute
01.2010 - 04.2019
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Converted written materials from one language to another such as books, publications or web pages.
Sales Assistant
Holistic Health & Medicine
01.2014 - 02.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Ticketing Agent
Sedar Point Amusement Park
06.2007 - 10.2007
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.
- Collaborated with colleagues to maintain a consistently high level of service across all departments.
Education
Associate of Arts - Bilingual Education
Oacton Community College
Des Plaines, IL05-2018
Linguistics
International Language Services
Chicago, IL05-2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
Language Interpreter
Languages
English
Full Professional
Timeline
Customer Service Representative
Care Agency Services
10.2019 - 03.2022
Sales Associate
Sparks One Studio
03.2017 - Current
Sales Assistant
Holistic Health & Medicine
01.2014 - 02.2019
Medical Interpreter
Ability Insitute
01.2010 - 04.2019
Ticketing Agent
Sedar Point Amusement Park
06.2007 - 10.2007
Associate of Arts - Bilingual Education
Oacton Community College
Linguistics
International Language Services
Similar Profiles
Azucena GarciaAzucena Garcia
Transit Bus Driver at Reno Sparks Indian ColonyTransit Bus Driver at Reno Sparks Indian Colony
LOGAN ROSSLOGAN ROSS
Grounds Maintenance Worker at City of Sparks – Parks Department (via Manpower)Grounds Maintenance Worker at City of Sparks – Parks Department (via Manpower)
Cynthia A IngramCynthia A Ingram
Office Assistant at Sparks Police DepartmentOffice Assistant at Sparks Police Department
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa