Oksana Voitenko
Queens,NY
Summary
Hardworking individual brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing tasks and always ready to help team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
REGO PARK COUNSELING LLC
06.2023 - Current
- Assisted with medical coding and billing tasks.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
SALES REPRESENTATIVE
Calmerry
06.2021 - 03.2023
SALES REPRESENTATIVE
Govital
02.2021 - 03.2023
CUSTOMER SERVICE
Borbas Pharmacy & Medical supply
09.2019 - 02.2021
CUSTOMER SERVICE
Century medical & Dental centre
10.2018 - 09.2019
Education
MASTER -
Ivan Franko National University of Lviv
06.2018
Skills
- HIPAA Guidelines
- Reminder calls
- Insurance Authorizations
- Customer Service
- Data Entry
- Records Management
- Medical Recordkeeping
- Workflow Optimization
- EHR Software
- Letter preparation
- Patient Database Maintenance
- Inventory Oversight
- Front Desk Operations
- Insurance Verification
- Electronic Medical Records
- Medical office administration
- Appointment Setting
- Patient Scheduling
- Calendar and Appointment Management
- Paperwork coordination
- Computer Proficiency
- Outpatient Procedures
- Patient Eligibility Requirements
- Telephone Etiquette
- Payment Collection
- CPT Coding
- EMR / EHR
- Appointment Scheduling
Additional Information
Sales process, CRM Software, Verbal and Written communication, B2B sales, B2C sales, Registration of clients for an appointment with doctors., Medical insurances check., Maintaining a patient's medical records., Checking health insurances to cover medical equipment., Contacting medical offices to follow up with documentation., Market research and competitor analysis., Social media marketing and community management (Facebook, Instagram)., Prepare and present reports when needed., Provide technical support and customer service via chat or phone., Attract potential customers by answering product and service questions., Offer company's service and persuade potential customers to purchase it., Handle and resolve customer complaints., Identify and assess customers' needs to achieve satisfaction., Provide accurate, valid, and complete information by using the right methods/tools., Follow communication procedures, guidelines and policies.
Certification
- Course for Drugs & Alcohol - Drugs & Alcohol Awareness Class - Certificate of Completion available upon request.
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Medical Receptionist
REGO PARK COUNSELING LLC
06.2023 - Current
SALES REPRESENTATIVE
Calmerry
06.2021 - 03.2023
SALES REPRESENTATIVE
Govital
02.2021 - 03.2023
CUSTOMER SERVICE
Borbas Pharmacy & Medical supply
09.2019 - 02.2021
CUSTOMER SERVICE
Century medical & Dental centre
10.2018 - 09.2019
MASTER -
Ivan Franko National University of Lviv
Similar Profiles
Rebecca EbnerRebecca Ebner
Front Desk Administrator/ Coordinator at Rego Park Counseling, LLCFront Desk Administrator/ Coordinator at Rego Park Counseling, LLC
Mishel PozailovMishel Pozailov
Front Desk Receptionist at Rego Park CounselingFront Desk Receptionist at Rego Park Counseling
Audriana JACKSON-MCLAUGHLINAudriana JACKSON-MCLAUGHLIN
CNA at Rego Park Health CareCNA at Rego Park Health Care