Oksana Yehorova
Saint Paul,MN
Summary
TBD
Overview
11
11
years of professional experience
Work History
Hostess
Friends Belgium
10.2023 - 12.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Communicated clearly with kitchen staff regarding customer orders.
- Balanced cash drawers at the end of each shift.
- Managed incoming calls during busy shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests upon arrival and provided them with menus.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Explained QR code scanning for electronic menu access.
- Ensured compliance with health and safety regulations at all times.
- Directed patrons to lounges and waiting areas.
Bartender
Belgium
07.2023 - 09.2023
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Assisted in setting up the bar for service shift.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Completed regular bar inventories and daily requisition sheets.
- Planned and coordinated special events to boost customer numbers and profits.
- Attended regular training sessions to stay updated on new products or trends.
- Processed payments accurately and efficiently with POS system.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
Delivery Courier
Amazon Germany
10.2022 - 04.2023
- Quickly responded to customer inquiries to improve business relationships.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Collected and distributed records between personnel and outside stakeholders.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Checked and secured package loads before deliveries.
- Communicated customer complaints, requests and feedback to company management.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
Housekeeper
Self Employed Services
04.2021 - 08.2022
- Inspected furniture for damage or stains in between guest stays.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Swept and damp-mopped private stairways and hallways.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Followed safety procedures when handling hazardous materials.
- Communicated with customers about requests for additional supplies or cleaning services.
- Returned rooms to occupant-ready status to satisfy future guests.
- Observed proper use of chemicals when cleaning various surfaces.
Bartender,hostess
Cyprus
09.2016 - 03.2018
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Developed good working relationships with fellow employees through effective communication.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Communicated clearly with kitchen staff regarding customer orders.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
Sport Entertaiment
Otium Amphoras
05.2015 - 05.2016
- Organizational activities like fitness classes,sport tournaments or providing recreational facilities.
- ensure activities cater to the interests of ur guests and create a lively atmosphere
- Collaborating with experienced sports animators can also enhance the overall experience for guests
Nurse Assistant
gynecology and maternity hospital
03.2013 - 05.2015
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted with administering medications under the direction of a Registered Nurse.
- Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Univercity of Trade And Food
Kharkiv Ukraine02-2014
Managent Tourism
College of Taurida Agrotachnological Univercity
Ukraine02-2013
Skills
- Communication skills
- Time management
- Problem-solving
- Team collaboration
- Learning agility
- Flexibility in changing environments
- openness to new technologies
- attention to details
- skills in hygiene and sanitation standards
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
German
Elementary
Romanian
Professional
References
References available upon request.
Timeline
Hostess
Friends Belgium
10.2023 - 12.2023
Bartender
Belgium
07.2023 - 09.2023
Delivery Courier
Amazon Germany
10.2022 - 04.2023
Housekeeper
Self Employed Services
04.2021 - 08.2022
Bartender,hostess
Cyprus
09.2016 - 03.2018
Sport Entertaiment
Otium Amphoras
05.2015 - 05.2016
Nurse Assistant
gynecology and maternity hospital
03.2013 - 05.2015
GED -
Univercity of Trade And Food
Managent Tourism
College of Taurida Agrotachnological Univercity