Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Oksana Yehorova

Saint Paul,MN

Summary

TBD

Overview

11
11
years of professional experience

Work History

Hostess

Friends Belgium
10.2023 - 12.2023
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Balanced cash drawers at the end of each shift.
  • Managed incoming calls during busy shifts.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests upon arrival and provided them with menus.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Explained QR code scanning for electronic menu access.
  • Ensured compliance with health and safety regulations at all times.
  • Directed patrons to lounges and waiting areas.

Bartender

Belgium
07.2023 - 09.2023
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Assisted in setting up the bar for service shift.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Completed regular bar inventories and daily requisition sheets.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Attended regular training sessions to stay updated on new products or trends.
  • Processed payments accurately and efficiently with POS system.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Greeted customers and provided excellent customer service.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Effectively multitasked within fast-paced environment.

Delivery Courier

Amazon Germany
10.2022 - 04.2023
  • Quickly responded to customer inquiries to improve business relationships.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Collected and distributed records between personnel and outside stakeholders.
  • Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
  • Checked and secured package loads before deliveries.
  • Communicated customer complaints, requests and feedback to company management.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.

Housekeeper

Self Employed Services
04.2021 - 08.2022
  • Inspected furniture for damage or stains in between guest stays.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Used cleaning chemicals following proper guidelines.
  • Maintained and organized cleaning supplies stock.
  • Swept and damp-mopped private stairways and hallways.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Followed safety procedures when handling hazardous materials.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Observed proper use of chemicals when cleaning various surfaces.

Bartender,hostess

Cyprus
09.2016 - 03.2018
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Developed good working relationships with fellow employees through effective communication.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Balanced cash drawers at the end of each shift.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.

Sport Entertaiment

Otium Amphoras
05.2015 - 05.2016
  • Organizational activities like fitness classes,sport tournaments or providing recreational facilities.
  • ensure activities cater to the interests of ur guests and create a lively atmosphere
  • Collaborating with experienced sports animators can also enhance the overall experience for guests

Nurse Assistant

gynecology and maternity hospital
03.2013 - 05.2015
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted with administering medications under the direction of a Registered Nurse.
  • Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

GED -

Univercity of Trade And Food
Kharkiv Ukraine
02-2014

Managent Tourism

College of Taurida Agrotachnological Univercity
Ukraine
02-2013

Skills

  • Communication skills
  • Time management
  • Problem-solving
  • Team collaboration
  • Learning agility
  • Flexibility in changing environments
  • openness to new technologies
  • attention to details
  • skills in hygiene and sanitation standards

Languages

English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
German
Elementary
Romanian
Professional

References

References available upon request.

Timeline

Hostess

Friends Belgium
10.2023 - 12.2023

Bartender

Belgium
07.2023 - 09.2023

Delivery Courier

Amazon Germany
10.2022 - 04.2023

Housekeeper

Self Employed Services
04.2021 - 08.2022

Bartender,hostess

Cyprus
09.2016 - 03.2018

Sport Entertaiment

Otium Amphoras
05.2015 - 05.2016

Nurse Assistant

gynecology and maternity hospital
03.2013 - 05.2015

GED -

Univercity of Trade And Food

Managent Tourism

College of Taurida Agrotachnological Univercity

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Oksana Yehorova