Ola Azzam
Orange,CA
Summary
Talented professional with customer service and front lead desk experience in healthcare. Skilled in managing high-volume customer inquiries, data entry, detail-oriented and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Medical Front Desk Lead
HEAD AND NECK ASSOCIATES
2019.07 - Current
- Greet and check-in patients, verify insurance information, and collect co-pays. - Schedule appointments, surgeries, and follow-up visits. - Answer phone calls, respond to inquiries, and relay messages to appropriate staff members. - Maintain patient records and ensure confidentiality in compliance with HIPAA regulations. - Assist in getting the exam room ready for patients and assist Physicians as needed. - Ensure efficient workflow and patient satisfaction through effective team communication and coordination. - Train new staff on office procedures, systems, and customer service standards. - Resolve patient issues and complaints promptly and effectively.
Store Associate Lead
ALDO Group
2019.01 - 2019.07
- Assisted customers in selecting and purchasing merchandise based on their needs and preferences. - Handled cash transactions and maintained accurate cash register records. - Train new associates on store policies, product knowledge, and customer service standards. - Coordinate daily operational tasks such as opening/closing procedures, inventory management, and cash handling. - Resolve customer issues and complaints promptly and ensure high levels of customer satisfaction.
Education
High School Diploma -
Villa Park High School
Villa Park, CA06.2018
Skills
- Multi-tasking
- Detail Oriented
- Time management
- Customer service
- Organizational skills
- HIPAA
- EMR Systems
- Patient Care
- ICD-9 & ICD-10
- Office Administration
- Medical Coding
- Medical Terminology
- Medical Billing
- Medical Insurance verification
- Medical scheduling systems
- Data Entry
- Benefits administration
- Documentation review
- Epic
- Microsoft Office
- Staff Scheduling
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Credit and cash payments
- Cash Handling
- Administrative Skills
- Office Management
- Documentation
- Oral and written communications
- File Management
- Administrative Support
- Registration processing
- Mail and packages
- Registration
- Transaction Processing
- Word Processing
- Strong Problem Solver
- Team building
- Professional and mature
- Time management abilities
- Written Communication
- Filing and data archiving
Languages
Arabic
Full Professional
Hebrew
Limited Working
English
Full Professional
Timeline
Medical Front Desk Lead
HEAD AND NECK ASSOCIATES
2019.07 - Current
Store Associate Lead
ALDO Group
2019.01 - 2019.07
High School Diploma -
Villa Park High School
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