Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ola Azzam

Orange,CA

Summary

Talented professional with customer service and front lead desk experience in healthcare. Skilled in managing high-volume customer inquiries, data entry, detail-oriented and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Medical Front Desk Lead

HEAD AND NECK ASSOCIATES
07.2019 - Current
  • Greet and check-in patients, verify insurance information, and collect co-pays. - Schedule appointments, surgeries, and follow-up visits. - Answer phone calls, respond to inquiries, and relay messages to appropriate staff members. - Maintain patient records and ensure confidentiality in compliance with HIPAA regulations. - Assist in getting the exam room ready for patients and assist Physicians as needed. - Ensure efficient workflow and patient satisfaction through effective team communication and coordination. - Train new staff on office procedures, systems, and customer service standards. - Resolve patient issues and complaints promptly and effectively.

Store Associate Lead

ALDO Group
01.2019 - 07.2019
  • Assisted customers in selecting and purchasing merchandise based on their needs and preferences. - Handled cash transactions and maintained accurate cash register records. - Train new associates on store policies, product knowledge, and customer service standards. - Coordinate daily operational tasks such as opening/closing procedures, inventory management, and cash handling. - Resolve customer issues and complaints promptly and ensure high levels of customer satisfaction.

Education

High School Diploma -

Villa Park High School
Villa Park, CA
06.2018

Skills

  • Multi-tasking
  • Detail Oriented
  • Time management
  • Customer service
  • Organizational skills
  • HIPAA
  • EMR Systems
  • Patient Care
  • ICD-9 & ICD-10
  • Office Administration
  • Medical Coding
  • Medical Terminology
  • Medical Billing
  • Medical Insurance verification
  • Medical scheduling systems
  • Data Entry
  • Benefits administration
  • Documentation review
  • Epic
  • Microsoft Office
  • Staff Scheduling
  • Customer Service
  • Problem-solving skills
  • Time Management
  • Listening Skills
  • Credit and cash payments
  • Cash Handling
  • Administrative Skills
  • Office Management
  • Documentation
  • Oral and written communications
  • File Management
  • Administrative Support
  • Registration processing
  • Mail and packages
  • Registration
  • Transaction Processing
  • Word Processing
  • Strong Problem Solver
  • Team building
  • Professional and mature
  • Time management abilities
  • Written Communication
  • Filing and data archiving

Languages

Arabic
Full Professional
Hebrew
Limited Working
English
Full Professional

Timeline

Medical Front Desk Lead

HEAD AND NECK ASSOCIATES
07.2019 - Current

Store Associate Lead

ALDO Group
01.2019 - 07.2019

High School Diploma -

Villa Park High School
Ola Azzam