Ola Oluyede
Dallas
Summary
Certified Salesforce Administrator with over 8 years of experience managing Salesforce environments, specializing in Salesforce release management, platform governance, and supporting DevOps processes. Strong background in implementing user interfaces, improving customer experience (CX) research, and providing technical solutions for Live Agent Chat systems. Proven ability to evaluate technical feasibility, collaborate with multi-disciplinary teams, and implement scalable solutions across CRM systems like Dynamics 365 and Salesforce.
Overview
8
8
years of professional experience
Work History
Senior Salesforce Administrator
Wells Fargo
05.2023 - Current
- Optimized existing Salesforce system workflows, automated processes, and managed data hygiene initiatives, resulting in a 30% increase in data accuracy and efficiency.
- Configured user interfaces tailored to departmental needs, ensuring a seamless and user-friendly experience across various roles within the organization.
- Enhanced system security and compliance through role-based access controls, data-sharing protocols, and regular audits, aligning with industry regulations.
- Developed a comprehensive knowledge base for users, reducing reliance on support teams by enabling users to troubleshoot common issues independently.
- Collaborated with IT and business stakeholders to implement Salesforce integrations that ensured seamless data flow and improved interdepartmental communication.
- Integrated third-party tools such as DocuSign and QuickBooks, providing the team with streamlined contract management and financial tracking capabilities within Salesforce.
Senior Salesforce Administrator/Specialist
Silicon Valley Bank
02.2020 - 04.2023
- Managed changesets and Copado deployments, ensuring smooth release processes in regulated environments, aligning with government and compliance standards.
- Designed and implemented secure data-sharing protocols and role-based access controls in Salesforce’s Government Cloud, ensuring strict compliance with internal and external regulations.
- Configured and maintained Salesforce’s Public Sector Solutions for case management, prioritizing data security and transparency in CRM solutions for public-facing services.
- Collaborated with cross-functional teams to integrate Salesforce solutions that met public sector needs, providing streamlined processes and secure data handling.
- Conducted regular audits to maintain data hygiene and regulatory compliance, supporting data integrity across systems in a highly regulated environment.
Salesforce FullStack Engineer
Childress Consulting Services
10.2017 - 01.2020
- Supported the full Salesforce development and release cycle, ensuring seamless delivery of functionality across environments.
- Developed and deployed low-code applications using PowerApps to enhance user interactions and simplify workflows for customer support teams.
- Customized Dynamics 365 for customer service environments, enabling seamless chat-to-agent transitions and queue management for live chats.
- Evaluated and tested third-party API solutions for live chat transfers, collaborating with the Unified Communications team to integrate chat-to-phone call functionality.
- Conducted technical analysis of Salesforce and Dynamics 365 systems to ensure seamless integration of chatbot and live agent systems
Information Systems Analyst
Toyota Motor North America
08.2018 - 08.2019
- Wrote and implemented UIpath code that optimized web tool performance, reported generation, and infrastructure support
- Created and tested a UIpath project that compares two excel files, outputting another excel file showing the results and Created and tested apython script that queries IP addresses and sends an alert when changes occur and created and tested a python script that queriesnetworking devices via SNMP
- Deployed a new coding approach for the networking team that enabled building routines or sub-processes
- Resolved and provided excellent service to professors and students with in-class technical difficulties, in a timely fashion
- Troubleshooted hardware and software issues on a variety of computer systems
- Maintained servers and systems to keep networks fully operational during peak periods
- Supported the upgrade of a 3750 switch to a 3850 switch at Toyota Motor Manufacturing, Kentucky.
Student Technician – Tech Support
Texas Tech University
08.2017 - 05.2019
- Responsible for the installation, maintenance, and support of computer hardware and software
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Worked with the software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Configured hardware, devices and software to set up work stations for employees
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
Bachelor of Science - Civil Engineering
Texas Tech University, Whitacre College of Engineering
Lubbock, TX08-2017
Skills
- Certified Salesforce Administrator
- Certified Salesforce Advanced Administrator
- Certified Salesforce Business Analyst
- Certified Salesforce Platform Developer
- Microsoft Dynamics 365 Fundamentals
- Certified Marketing Cloud Administrator
- Certified Sharing and Visibility Architect
- Apex, LWC, Javascript,Python, CSS,HTML,Typescript,React
- ALM Tools: Hands-on experience with Copado, changesets, and other Salesforce ALM tools
- Governance and Security: Developing governance structures, security models, and RACI matrices to ensure compliance with internal and external standards
- DevOps and Change Management: Experience with DevOps methodologies and Salesforce change management processes
- AWS Cloud Professional
- Collaboration and Communication: Excellent communication and collaboration skills, supporting teams throughout the release cycle
- Data Management: Data migration, ETL tools, data validation, and maintaining data integrity across Salesforce environments
- Agile Methodologies: Experience working in Agile environments using Jira, Confluence, and other project management tools
- Government Security Clearance: Eligible to obtain and maintain a Government security clearance
- API Integration: Worked extensively with custom API solutions to ensure smooth integration of chatbot and live agent platforms in Microsoft and Salesforce environments
Timeline
Senior Salesforce Administrator
Wells Fargo
05.2023 - Current
Senior Salesforce Administrator/Specialist
Silicon Valley Bank
02.2020 - 04.2023
Information Systems Analyst
Toyota Motor North America
08.2018 - 08.2019
Salesforce FullStack Engineer
Childress Consulting Services
10.2017 - 01.2020
Student Technician – Tech Support
Texas Tech University
08.2017 - 05.2019
Bachelor of Science - Civil Engineering
Texas Tech University, Whitacre College of Engineering
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