Olaa Said
Edison,NJ
Summary
Dynamic professional with a proven track record in premises monitoring and staff management, notably at Robert Wood Johnson Hospital. Skilled in leveraging surveillance technology and multilingual abilities (English, Arabic, some Spanish) to enhance security and customer service. Excelled in developing talent and implementing security measures, significantly improving safety and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Robert Wood Johnson Hospital
New Brunswick, NJ
03.2024 - 01.2025
- Checked for safety hazards and took corrective action when necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Maintained accurate logs of all security related activities.
- Confirmed visitor identification prior to granting entry into the building.
- Performed first aid and CPR when necessary during emergency situations.
- Enforced access control measures in accordance with established procedures.
- Assisted in the development and implementation of security policies and procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided escorts for visitors as needed throughout the facility.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reported safety hazards for remediation response.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained high levels of alertness throughout shifts.
School Bus Driver
Emmanuel Reformed Church
East Brunswick, NJ
01.2023 - 02.2024
- Complied with district policies and procedures concerning student discipline.
- Ensured compliance with state and federal transportation regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Developed positive relationships with students through friendly interactions.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Reported student behavior incidents promptly to the appropriate personnel.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Responded quickly in emergency situations by taking appropriate actions.
- Provided helpful directions and assistance to students during their ride.
- Monitored student behavior on the bus and enforced rules consistently.
- Communicated effectively with parents regarding student transportation issues.
- Ensured safety of students by following all traffic laws and regulations.
- Provided safe and reliable school bus transportation service on fixed routes.
- Followed schedules and routes to maintain timely arrivals and departures.
Store Manager
Philly Cheese Steak Shoppe
North Plainfield, NJ
03.2022 - 03.2023
- Resolved customer complaints in a timely manner.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Associate of Science - Pre-Allied Health
Middlesex County College
Edison, NJ11-2025
Skills
- Premises Monitoring
- Surveillance Technology
- Visitor Engagement Tracking
- Documentation of Investigations
- Security Authentication Evaluation
- Talent Assessment
- Staff management
- Fluent in English, Arabic, and some Spanish
- First aid and CPR certified
Languages
English
Full Professional
Arabic
Full Professional
Spanish
Limited
Certification
- First AID and CPR Certified
Accomplishments
- PHI THETA KAPPA honor role
- 3.9 GPA
Timeline
Security Officer
Robert Wood Johnson Hospital
03.2024 - 01.2025
School Bus Driver
Emmanuel Reformed Church
01.2023 - 02.2024
Store Manager
Philly Cheese Steak Shoppe
03.2022 - 03.2023
Associate of Science - Pre-Allied Health
Middlesex County College
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