Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olabimpe ADEDOKUN

Douglasville,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated shift manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience

Work History

Customer Service Manager

Walgreens
Lithia Springs, GA
03.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Evaluated employee job performance and motivated staff to improve productivity.

Customer Service Associate

Kroger Grocery Stores
South Cobb Drive , Georgia
01.2020 - 02.2022
  • Greeted customers and identified their needs.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Maintained knowledge of current sales promotions and new product releases.
  • Suggested product solutions based on individual customer needs.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Improved customer service wait times to mitigate complaints.
  • Followed up with customers after purchase to ensure satisfaction.
  • Explained benefits, features and recommendations to maximize client retention.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Tea Parker

Southern Tea LLC
Marietta, GA
01.2018 - 12.2019
  • Investigated customer complaints related to malfunctioning parkers or incorrect orders.
  • Calibrated various types of sensors used in parker systems.
  • Replaced worn or damaged parts on all types of parkers including hydraulic cylinders, hoses, pumps, valves, motors.
  • Trained operators on proper use of equipment in order to maximize efficiency.
  • Developed preventive maintenance plans for parkers in order to reduce downtime.
  • Verified accuracy of drawings used for fabrication purposes prior to manufacturing process.
  • Utilized diagnostic tools such as oscilloscopes and multimeters to diagnose faults on complex systems.
  • Installed and configured new parkers for production operations according to customer requirements.
  • Interpreted schematics and diagrams for diagnostics purposes during repairs.
  • Troubleshot and resolved technical issues with parkers in a timely manner.
  • Analyzed data from test runs to determine optimal settings for individual applications.
  • Conducted routine maintenance activities such as cleaning, lubrication, and adjustment of parker components.
  • Assisted other technicians with more complex tasks such as disassembly and reassembly of machines.
  • Created detailed documentation outlining procedures for operating and maintaining parkers safely and efficiently.
  • Provided technical support over the phone or through remote access software when needed.
  • Monitored parker performance metrics to identify potential problems before they occur.
  • Assisted customers with the installation, troubleshooting, and repair of their parkers.
  • Ensured that all safety protocols were followed while working on or around machinery.
  • Attended regular training sessions to stay up-to-date on industry trends and best practices.

Assembler

Chemtronics
Kennesaw, GA
02.2015 - 12.2017
  • Maintain a clean work area by sweeping up debris from assembly operations.
  • Assemble components according to specifications using hand tools, power tools, and other equipment.
  • Follow established assembly methods and procedures to ensure product quality standards are met.
  • Align components for proper fit and adjust as necessary during the assembly process.
  • Completed accurate assembly work by positioning and aligning components.
  • Collaborate with team members to optimize workflow processes within the department.
  • Test assembled products for accuracy and functionality prior to final packaging.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Identify problems that may affect product quality and take corrective action when required.
  • Notify supervisors of any potential issues that may cause delays in production schedules.
  • Operate machines such as drill presses and saws to cut or shape parts during assembly.
  • Perform minor repairs on defective parts or products during the assembly process.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Operated precision tools and equipment to perform dimensions without error.
  • Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
  • Adhere strictly to health and safety regulations while carrying out daily tasks.
  • Assist in training new employees on proper safety procedures while operating machinery.
  • Record production data such as number of units produced, rejected items.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Performed visual and mechanical quality verifications to meet customer specifications.
  • Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
  • Maintain accurate inventory records of all materials used in the manufacturing process.
  • Used templates and drawings to complete product according to specifications.
  • Monitor stock levels of raw materials needed for upcoming production runs.
  • Utilized templates and read measurements to position parts and subassemblies.
  • Monitored processes, reporting abnormalities to management team.
  • Provide feedback on design changes that could improve efficiency of the production line.

Assembler

Reischling Press Inc.
Kennesaw, GA
12.2013 - 12.2015
  • Assemble components according to specifications using hand tools, power tools, and other equipment.
  • Follow established assembly methods and procedures to ensure product quality standards are met.
  • Maintain a clean work area by sweeping up debris from assembly operations.
  • Completed accurate assembly work by positioning and aligning components.
  • Collaborate with team members to optimize workflow processes within the department.
  • Align components for proper fit and adjust as necessary during the assembly process.
  • Notify supervisors of any potential issues that may cause delays in production schedules.
  • Identify problems that may affect product quality and take corrective action when required.
  • Test assembled products for accuracy and functionality prior to final packaging.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Operated precision tools and equipment to perform dimensions without error.
  • Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Record production data such as number of units produced, rejected items.
  • Assist in training new employees on proper safety procedures while operating machinery.
  • Maintain accurate inventory records of all materials used in the manufacturing process.
  • Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
  • Performed visual and mechanical quality verifications to meet customer specifications.

Education

Bachelor of Science - Physical Therapy Assistance

Chattahoochee Technical College
Marietta, GA
12-2026

Bachelor of Arts - English Language And Literature

O.A.U, Ile Ife
Nigeria, Africa
01-1995

GED -

A.A.C.H.S.
Nigeria, Africa
12-1989

Some College (No Degree) - Cybersecurity

Ultimate Cybersecurity Program
Online

Skills

  • Attention to details
  • Issue Resolution
  • Production line Collaboration
  • Time management
  • Verbal and written communication
  • Problem - solving
  • Customer Service
  • Staff Development
  • Microsoft office
  • Instruction Adherence
  • Component Assembly
  • Product Assembly

Timeline

Customer Service Manager

Walgreens
03.2022 - Current

Customer Service Associate

Kroger Grocery Stores
01.2020 - 02.2022

Tea Parker

Southern Tea LLC
01.2018 - 12.2019

Assembler

Chemtronics
02.2015 - 12.2017

Assembler

Reischling Press Inc.
12.2013 - 12.2015

Bachelor of Science - Physical Therapy Assistance

Chattahoochee Technical College

Bachelor of Arts - English Language And Literature

O.A.U, Ile Ife

GED -

A.A.C.H.S.

Some College (No Degree) - Cybersecurity

Ultimate Cybersecurity Program

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Olabimpe ADEDOKUN