OLABISI OLANREWAJU
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Used Microsoft Excel to develop inventory tracking spreadsheets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Aihe Global Inc
Houston, TX
03.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Offered advice and assistance to customers, paying attention to special needs or wants
- Implemented and developed customer service training processes
- Resolved concerns with products or services to help with retention and drive sales
- Responded to customer comments and questions via Live Chat during shifts
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Documented and detailed calls and complaints using
- Educated customers on current promotions, upgrades, or new offerings available under current plan
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Retail Sales Associate
Tunlar Automotive
Houston, TX
01.2018 - 02.2020
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers and helped with product questions, selections, and purchases, including in-store and e-service transactions
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Logged reports, expenses, receipts, and sales documents into digital database
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Issued receipts and processed refunds, credits, or exchanges
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Trained new associates on cash register operations, including opening, conducting customer transactions, and balancing drawer
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained clean sales floor and straightened and faced merchandise
- Increased sales by 80
Front Desk Receptionist
Allstars Security & Protective Services
Rosedale, NY
06.2016 - 12.2017
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Designed employee work schedules to address complete operational needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
Education
High School Diploma -
Skills
- Upselling Products and Services
- POS Systems Ordering Platforms
- Customer Retention Strategies
- Verbal and Written Communication
- Complaint Resolution
- Customer Data Confidentiality
- Administrative Office Support
- Document and Records Management
- Microsoft Office Suite
- Database Management
- Business Development
- Computer Proficiency
- Invoice Preparation
- Inventory Management
- Sales expertise
- Report preparation
Additional Information
- AWARDS/HONORS ,Aihe Global Inc- Best Customer Representative December 2021.
- Tunlar Automative -Highest Sales Goal Getter June 2019.
Certification
- Certicate of Completion : Scrum Master .
Timeline
Remote Customer Service Representative
Aihe Global Inc
03.2020 - Current
Retail Sales Associate
Tunlar Automotive
01.2018 - 02.2020
Front Desk Receptionist
Allstars Security & Protective Services
06.2016 - 12.2017
High School Diploma -
- Certicate of Completion : Scrum Master .
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