Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olabisi Olanrewaju

Houston,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Used Microsoft Excel to develop inventory tracking spreadsheets. Upselling Products and Services POS Systems Ordering Platforms Customer Retention Strategies Verbal and Written Communication Complaint Resolution Customer Data Confidentiality Administrative Office Support Document and Records Management

Overview

8
8
years of professional experience

Work History

Patient Services Representative

AmerisourceBergen/LashGroup
04.2023 - 03.2024
  • Assisted patients with enrolling in benefits programs and scheduling meetings with providers to discuss benefit options.
  • Kept detailed records of patients' insurance information and oversaw enrollment and patient-to-provider assistance.
  • Intakes and reports adverse events as directed, ensuring compliance with regulatory requirements.
  • Utilized various methods, including phone, fax, mail, and online forms, for collecting information using program-approved methods.
  • Provided exceptional customer service to internal and external customers, resolving requests promptly and accurately, and escalating complaints accordingly.
  • Processed wholesale orders and coordinated pharmacy triage.
  • Determined support programs such as Copay, Patient Assistance Program, Medicaid, etc.
  • Reported trends or delays to program management, such as billing denials, claims denials, pricing errors, payments, etc.
  • Collaborated with patients, providers, or internal shared services to ensure all necessary documentation was received and completed according to program policy.
  • Maintained patient confidentiality by adhering to HIPAA regulations and updating records as needed.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.

Benefits Verification Specialist

AmerisourceBergen
11.2022 - 03.2023
  • Completed data entry from enrollment form into CRM
  • Conducted benefit investigation to determine plan coverage, payer restrictions, and cost-share information from insurance plans
  • Identified if coverage restrictions exist process in which are handled
  • Collected PA requirements, follow up with insurance for prior authorization status, and communicate results to healthcare provider
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Reviewed all patient insurance information needed to complete benefit verification process
  • Verified patient-specific benefits and precisely documented specifics for various payer plans including patient coverage, cost share, and access/provider options
  • Identified any restrictions and details on how to expedite patient access
  • Include documenting and initiating prior authorization process, claims appeals, etc
  • Reported any reimbursement trends/delays to management
  • Performed related duties and special projects as assigned.
  • Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.

Remote Customer Service Representative

Aihe Global Inc
03.2020 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Cultivated customer loyalty, promoted repeat customers, and improved sales
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Implemented and developed customer service training processes
  • Resolved concerns with products or services to help with retention and drive sales
  • Responded to customer comments and questions via Live Chat during shifts
  • Researched issues through identification of similar past problems and recommended most appropriate solution
  • Documented and detailed calls and complaints using
  • Educated customers on current promotions, upgrades, or new offerings available under current plan
  • Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Front Desk Receptionist

Allstars Security & Protective Services
06.2016 - 01.2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Kept accounts in balance and ran daily reports to verify totals
  • Designed employee work schedules to address complete operational needs
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained cleanliness and organization of front desk area.

Education

Skills

  • Microsoft Office Suite
  • Database Management
  • Business Development
  • Computer Proficiency
  • Invoice Preparation
  • Inventory Management
  • Sales expertise
  • Report preparation
  • Verbal and Written Communication
  • Data Integrity
  • Team Goals

Timeline

Patient Services Representative

AmerisourceBergen/LashGroup
04.2023 - 03.2024

Benefits Verification Specialist

AmerisourceBergen
11.2022 - 03.2023

Remote Customer Service Representative

Aihe Global Inc
03.2020 - 10.2022

Front Desk Receptionist

Allstars Security & Protective Services
06.2016 - 01.2020

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Olabisi Olanrewaju