Summary
Overview
Work History
Education
Skills
Timeline
Generic

OLABISI O. OKUYEMI

Saint Louis,Missouri

Summary

Dynamic and results-driven financial services leader with 30+ years of progressive experience in banking, marketing, risk management, and customer service across the U.S., U.K., and Nigeria. Recognized for strategic vision, operational excellence, and a strong record of business transformation, customer engagement, and team development. Highly adaptable, with proven success in leading large-scale initiatives, driving profitability, and fostering cross-cultural business relationships.

Overview

24
24
years of professional experience

Work History

Retail Associate (Part-Time)

Kohl’s Inc.
08.2019 - Current
  • Deliver high-quality customer service in a fast-paced retail environment.
  • Adapt skills from financial services to ensure customer satisfaction and problem resolution.

National Head of Marketing

Union Bank of Nigeria Plc
08.2010 - 11.2014
  • Directed marketing strategies across 300+ branches nationwide.
  • Launched and repositioned financial products to outperform competitors.
  • Oversaw reporting and compliance for all marketing activities.

Senior Manager, Customer Service

Union Bank of Nigeria Plc
09.2001 - 01.2010
  • Reduced customer complaints by 75% through improved service systems.
  • Designed and launched new financial products for multiple demographics.
  • Strengthened relationships with corporate, government, and institutional clients, resulting in a 50% increase in patronage.
  • Coordinated high-profile product launches and training initiatives.

Education

MBA - Strategic Leadership

Quantic School of Business & Technology
Washington DC
07.2025

Skills

  • Strategic Marketing & Business Development
  • Risk Management & Credit Analysis
  • Customer Experience Leadership
  • Change Management & Process Improvement
  • Relationship Management & Stakeholder Engagement
  • Team Leadership & Staff Development

Timeline

Retail Associate (Part-Time)

Kohl’s Inc.
08.2019 - Current

National Head of Marketing

Union Bank of Nigeria Plc
08.2010 - 11.2014

Senior Manager, Customer Service

Union Bank of Nigeria Plc
09.2001 - 01.2010

MBA - Strategic Leadership

Quantic School of Business & Technology

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