OLADAPO RICHARD-OJO
Houston,TX
Summary
Enthusiastic and detail-oriented Customer Service Representative with over 1 year of experience delivering exceptional service in call center and customer-facing roles. Skilled in effective communication, problem-solving, and handling escalated calls with empathy and professionalism. Adept at multitasking with excellent time management, typing, and computer skills. Passionate about providing outstanding customer experiences and meeting performance metrics.
Overview
2
2
years of professional experience
Work History
Call Center Associate
SUPPORT SYSTEMS INC
06.2024 - Current
- Handled high call volumes daily, assisting customers with diverse backgrounds and a variety of inquiries
- Delivered quality customer service, maintaining a professional demeanor on every call
- Followed structured internet and call center policies to ensure compliance and maintain high service standards
- Provided input on process improvements to enhance call center operations
Customer Service Representative
FACT FINDERS PRO
06.2023 - 05.2024
- Provided excellent customer service via phone and email by addressing inquiries, resolving complaints, and providing accurate information
- Documented all interactions accurately in accordance with company policies and procedures
- Used effective communication to naturally and confidently deliver scripted responses while addressing customers' needs
- Successfully managed escalated calls with professionalism and empathy, ensuring customer satisfaction
- Maintained adherence to attendance and scheduling requirements, contributing to consistent phone coverage during all shifts
- Participated in ongoing training sessions to improve knowledge of cases and projects, using downtime productively to enhance skills
Education
Bachelor of Science -
GEORGIA SOUTHER UNIVERSITY
Statesboro, GASkills
- Exceptional communication
- Active listening
- Proficient in call handling
- Email etiquette
- Strong problem-solving skills
- Decision-making skills
- Expertise in customer relationship management (CRM) tools
- Fast typing skills
- Accurate typing skills
- Attention to detail
- Accuracy in documentation
- Time management
- Adaptability to shift schedules
- Professional demeanor
- Ability to handle escalated calls
Additionalinformation
Familiar with desktop applications, CRM tools, and typing with high accuracy and speed., Flexible to work various shifts and adhere to attendance requirements.
Timeline
Call Center Associate
SUPPORT SYSTEMS INC
06.2024 - Current
Customer Service Representative
FACT FINDERS PRO
06.2023 - 05.2024
Bachelor of Science -
GEORGIA SOUTHER UNIVERSITY
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