Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Oladayo Oluwalola

Chesapeake,Virginia

Summary

Experienced professional focused on meeting or exceeding objectives seeking Human Resources Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Galley Supervisor

Navy
NORFOLK, United States
05.2012 - 02.2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize galley workflows.
  • Evaluated junior sailor's performances, coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic ship's needs, factoring in unexpected deployments and out to sea schedule
  • Mentored and train new and junior sailors on operating equipment and safety.

Loss Prevention Officer

Navy
NORFOLK, United States
07.2013 - 05.2015
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Inventoried ship's stock on monthly, quarterly and annual basis.
  • Attentively monitored ship store and galley surrounding areas for signs of attempted theft by personnel, intervening when necessary.
  • Maintained neat and organized bulkroom to easily access merchandise Handled shipping and receiving overseeing more than 1 million worth of packages per deployment.
  • Trained Junior sailor on job duties, ship's policies and safety procedures for rapid onboarding.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Oversaw Junior sailor's and maintained efficiency in fast-paced environment.
  • Conducted inventory audits with 100% accuracy
  • Upheld strict security and safety procedures to protect ship from financial losses due to theft or careless mismanagement.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life of the crew
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Headed safety and loss prevention programs by guiding junior sailors.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
  • Developed and launched on-site sailor training to foster understanding and implementation of loss control strategies on the boat
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with supply officer

Out-patient Therapist

Pisteuo Counseling Services
Virginia Beach, VA
06.2022 - Current
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Tracked progress according to goals for interventions.
  • Documented patient information, treatment plans and patient responses.
  • Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
  • Maintained and updated patient records, changes in service plans, and treatment reports.
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments.
  • Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.

Out Patient Therapist

Reboot Mind Body Health
Virginia Beach, VA
01.2021 - 05.2022
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Tracked progress according to goals for interventions.
  • Documented patient information, treatment plans and patient responses.
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments.
  • Maintained and updated patient records, changes in service plans, and treatment reports.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Managed caseload of individual clients, couples and family therapy sessions.
  • Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.

Counselor

Common Wealth Challenge Youth Academy
Virginia Beach, VA
01.2019 - 11.2020
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
  • Provided individual counseling services students with adjustment issues and partnered to facilitate weekly support groups.
  • Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
  • Developed service plans to maintain intact families and improve family functioning.

Intensive in Home Therapist

Compass Youth And Family Services
NORFOLK, United States
04.2016 - 01.2017
  • Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
  • Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
  • Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
  • Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
  • Wrote reports on clients and maintained required paperwork.
  • Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
  • Implemented variety of evidence-based counseling methods to achieve therapy goals.
  • Referred clients to other specialists, institutions or support services as necessary.
  • Identified indications of mental deficiency, abnormal behavior or maladjustment through direct observation.
  • Helped clients obtain outside specialist services by coordinating referrals and advising on options.
  • Worked with interdisciplinary treatment team to develop treatment plans.

Senior Specialist, Service Centre Operations

Airtel
LAGOS, LAGOS
11.2010 - 09.2011
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Oversaw work of service centre managers, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
  • Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
  • Assisted with developing effective service centre policies and procedures to improve operations.
  • Assisted with developing effective service centres policies and procedures to improve service centre's operations.
  • Modeled effective and constructive communication behaviors between department heads, low-level staff and senior leaders to improve cross-functional collaboration.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
  • Kept detailed records of project progress, discrepancies and other funding issues.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings for service centres
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Investigated and resolved service centres non-conformances.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained knowledge of current sales and goals for each service centre Manager, quality compliance and customer experiences.

Assistant Manager, Workforce Management

Zain Telecom
Lagos, Lagos
  • Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Managed daily call centre operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Optimized schedules, forecasts and other tools to present to management.
  • Provided training on dashboard and package development to team members and management.
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Prepared and maintained reports, dashboards and monthly packages.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Education

Master of Arts - Practical Theology

Regent University
Virginia Beach, VA
05.2018

Master of Arts - Master of Social Work

University of Ibadan
NIgeria
05.2007

Master of Arts - Philosophy

University of Ado-Ekiti
Nigeria
06.2001

Skills

  • Information Confidentiality
  • Managing Multiple Prioritie
  • Managing Operations and Efficiency
  • Customer Service
  • Recruiting and Interviewing
  • Health and Safety Regulations
  • Business Process
  • Human Resources Department Processes
  • Hiring and Developing
  • Organizational Policies
  • Data Collation

Accomplishments

    Earned the Navy marine corpe achievement medal within first year in the navy


Certification

  • Licensed Clinical social worker

Languages

yoruba
Full Professional

Timeline

Out-patient Therapist

Pisteuo Counseling Services
06.2022 - Current

Out Patient Therapist

Reboot Mind Body Health
01.2021 - 05.2022

Counselor

Common Wealth Challenge Youth Academy
01.2019 - 11.2020

Intensive in Home Therapist

Compass Youth And Family Services
04.2016 - 01.2017

Loss Prevention Officer

Navy
07.2013 - 05.2015

Galley Supervisor

Navy
05.2012 - 02.2013

Senior Specialist, Service Centre Operations

Airtel
11.2010 - 09.2011

Assistant Manager, Workforce Management

Zain Telecom

Master of Arts - Practical Theology

Regent University

Master of Arts - Master of Social Work

University of Ibadan

Master of Arts - Philosophy

University of Ado-Ekiti

Similar Profiles

CREATE PROFILE
Oladayo Oluwalola