Dare Oladele
Dallas,TX
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
11
11
years of professional experience
Work History
IT Technical Support Specialist
Evergood Associates
12.2021 - 09.2023
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Serve as the primary point of contact for handling advanced technical support issues, including system failures, network disruptions, and hardware malfunctions.
- Diagnose and resolve complex technical problems across a variety of hardware, software, and networking platforms.
- Provide expert guidance and support in the deployment, configuration, and updating of hardware, software, and network systems.
- Monitor system performance, recommend improvements, and lead initiatives to enhance user experience and system reliability.
IT Support Specialist
Tanta Innovative
05.2017 - 11.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 17 employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
IT Support Technician
Ministry of Science and Technology
04.2016 - 03.2017
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Served as reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within organization.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that technology environment remained stable and reliable for all users.
Tech Support Technician
Lagos State University
03.2013 - 08.2013
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Bachelor of Science - Computer Science
Lagos State University
Lagos, NG12.2015
Skills
- Team player
- Effective communication skills
- Customer service skills
- Ability to stay on task independently
- Organize and manage multiple tasks
- Microsoft operating systems and productivity tools
- Installation of workstations
- Issue Resolution
- Technical Troubleshooting
- Information technology support
- Network Connectivity
- Security Protocols
Timeline
IT Technical Support Specialist
Evergood Associates
12.2021 - 09.2023
IT Support Specialist
Tanta Innovative
05.2017 - 11.2021
IT Support Technician
Ministry of Science and Technology
04.2016 - 03.2017
Tech Support Technician
Lagos State University
03.2013 - 08.2013
Bachelor of Science - Computer Science
Lagos State University
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