Tiffany Briggs
Toronto,Canada
Summary
Experienced Regional Operations Manager with over 7 years in fashion retail industry and financial management. Proven success in driving a 15% increase in revenue, reducing operational costs by 10%, and improving customer service ratings by 30%. Skilled at leading high-performing teams, optimizing operations, and enhancing customer satisfaction in both retail and management
Overview
11
11
years of professional experience
Work History
Regional Operations Manager
THE ALDO GROUP
Toronto
01.2016 - Current
- Manage operations for six retail stores, leading a team of 50+ employees and increasing annual revenue by 15% through strategic sales initiatives
- Surpassed sales targets by 120% through targeted performance coaching and sales optimization techniques
- Implemented a cost-reduction strategy that decreased operational expenses by 10% while maintaining high service standards
- Developed and executed training programs, boosting customer service ratings by 30%
- Designed and launched visual merchandising strategies that increased in-store engagement by 20%
- Conducted financial analysis to improve budget allocation, resulting in higher profitability
- Recruited and onboarded employees efficiently, reducing hiring time by 25% and enhancing retention rates
- Led regional marketing initiatives, contributing to a 12% increase in sales across multiple locations
- Performed profitability analysis and implemented cost-control measures, leading to a 15% improvement in net profit margins
- Managed inventory and supply chain operations to ensure optimal stock levels, reducing stock shortages by 20%
- Streamlined logistics and supplier relationships, cutting delivery times by 15%, and improving product availability.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Created performance reviews for staff members based on established criteria.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
Social Media & Communications Manager
MYNC BEAUTY
Toronto
01.2019 - 01.2022
- Spearheaded a digital marketing strategy that increased online engagement by 40% and boosted website traffic by 25%
- Designed and executed communication campaigns, enhancing brand loyalty and driving a 20% increase in returning customers
- Planned and executed over 15 corporate events, fostering team collaboration and brand visibility
- Cultivated influencer partnerships that resulted in a 35% growth in product sales
Human Resources Manager
GUESS
Toronto
01.2014 - 01.2016
- Developed and implemented HR policies that improved employee retention by 20%
- Resolved 90% of employee disputes through mediation and proactive conflict resolution
- Streamlined recruitment efforts, reducing hiring cycles by 25% and increasing workforce efficiency
- Led professional development initiatives, enhancing employee productivity by 15%
Education
MBA -
Cape Breton University
12.2020
Bachelor - Sociology & Political Science
University of Toronto
12.2015
Skills
- Human Resources
- Inventory and supply chain management
- Sales forecasting and budgeting
- Strategic communications
- Client Relationship Management
- Brand management
- Leadership & Team Building
- Problem-Solving & Adaptability
- Incident Management & Resolution
- Marketing & Visual Merchandising
- Fashion Industry Knowledge
- Performance Metrics & Optimization
Timeline
Social Media & Communications Manager
MYNC BEAUTY
01.2019 - 01.2022
Regional Operations Manager
THE ALDO GROUP
01.2016 - Current
Human Resources Manager
GUESS
01.2014 - 01.2016
MBA -
Cape Breton University
Bachelor - Sociology & Political Science
University of Toronto
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