Adaptable tech specialist with experience in help desk support and security protocol implementation. Skilled in database design and technical support, focused on enhancing operational efficiency and ensuring robust security measures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desk Receptionist
Allied Universal Security Services
Arlington
08.2024 - Current
Provided information about services and answered client inquiries.
Prepared documents such as letters, memos, invoices or reports using Microsoft Word or Excel software programs.
Created badges for employees and contractors when necessary.
Help Desk Technician
University Of Texas At Arlington
Arlington
01.2023 - 08.2024
Provided technical support to students and staff for various software applications.
Responded to help desk tickets, prioritizing urgent requests effectively.
Collaborated with IT team to resolve network connectivity problems promptly.
SECURITY
Andyfrain services
Arlington
06.2021 - 08.2022
Established security protocols to protect company assets.
Recognized security risks to properly handle situations.
Education
Bachelor of Science - Information Technology
The University of Texas At Arlington
Arlington, Texas, TX
12-2025
Skills
Programming and development: Java and Python
Back-end web development
Database design and management
Security monitoring and risk management
Web application development involving HTML, CSS, and JavaScript
Code debugging and optimization
Computer networks and systems knowledge
Business case analysis, strategic thinking, financial interpretation