Oladimeji Morgan
Houston,Texas
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Data Entry Manager
Rubber-Cal
Costa Mesa, CA
01.2022 - 12.2023
- Created, maintained and updated databases with accurate information in a timely manner.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Coordinated and conducted classes to teach procedures to new staff members.
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
- Established work procedures or schedules to organize daily work of administrative staff.
- Analyzed business requirements to recommend best practices for data entry operations.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Planned and controlled budgets for contracts, equipment and supplies.
- Assisted with creating user documentation manuals outlining how to use computer programs utilized during the process of entering information into databases.
- Implemented security protocols for confidential documents that were being entered into the database.
- Coordinated assignment distribution to facilitate smooth workflows.
- Performed complex calculations to verify accuracy of entered information into system software applications.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Managed entire data lifecycle from creation to archiving processes, establishing protocols to speed data entry procedures.
- Planned and developed data entry documentation and instructions to optimize data delivery.
- Collaborated with external vendors to establish database specifications, data types and criteria for data acceptance.
- Scheduled and conducted remote trainings and orientations to assist human resources staff.
- Prepared detailed reports on statistics related to key performance indicators such as turnaround times, errors rates.
Data Entry Supervisor
Universalgiving
Los Angeles, CA
01.2020 - 12.2021
- Resolved customer complaints or answered customers' questions.
- Conducted regular audits of employee workstations to ensure compliance with company standards.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Resolved any discrepancies between source documents and entries made into the database system promptly.
- Guided employees in handling difficult or complex problems.
- Identified areas where additional training was needed for staff members who had difficulty completing tasks accurately.
- Managed a team of data entry personnel and monitored their performance.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated assignment distribution to facilitate smooth workflows.
- Computed balances, totals or commissions to support accounting team.
Assistant Customer Service Manager
Confidential-Manufacturing
Vernon, CA
01.2018 - 12.2019
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Created customer support strategies to increase customer retention.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained and managed customer files and databases.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Responded to customer calls and emails to answer questions about products and services.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Property Preservation Contractor
Self Employed Services
Los Angeles, CA
12.2016 - 12.2017
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Kept properties in compliance with local, state and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Identified potential issues or risks that could impact the successful completion of projects.
Education
Associate of Arts - Criminal Justice
Los Angeles Southwest College
Los Angeles, CABachelor of Science - Computer Science
Olabisi Onabanjo University
Ago Iwoye, NigeriaSkills
- Collecting Information
- Invoice Processing
- Data Entry Software
- Word Processing
- Data Entry
- Efficient Data Entry
- Order Entry
- Mail Handling
- Critical Thinking
- Sorting and Labeling
- Schedule Management
- Independent Worker
- File Management
- Employee Management
- Error Detection
- Deadline-Oriented
- Remote Team Management
- System Maintenance
- Data Conversion
- Efficiency Improvement
- Report Generation
- Workflow Optimization
- Data Validation
- Typing Proficiency
- Data Security
Timeline
Data Entry Manager
Rubber-Cal
01.2022 - 12.2023
Data Entry Supervisor
Universalgiving
01.2020 - 12.2021
Assistant Customer Service Manager
Confidential-Manufacturing
01.2018 - 12.2019
Property Preservation Contractor
Self Employed Services
12.2016 - 12.2017
Associate of Arts - Criminal Justice
Los Angeles Southwest College
Bachelor of Science - Computer Science
Olabisi Onabanjo University
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