Empathetic Care Worker with a compassionate approach to cultivating trust. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Transported Specialist
G4S
05.2016 - 05.2025
Prepare patient for transportation between their home and hospital departments
Assist with patient handling and lifting using appropriate patient safety equipment.
Ensure compliance with all infection-control rules and regulations.
Complete daily goal of patient number transported.
Maintain professionalism in articulating, communicating, reading and handling non-complex records of patient names, pick-up sites, delivery times to ensure transport of patient in correct locations.
Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Locum Support Assistant
Central I Care Recruitment Service
08.2011 - 05.2025
Demonstrate a high quality of client care and support to help improve lives of vulnerable people and those with mental health issues.
Ensure that tenancy tenure, house rules and other important documents are explained and signed by the resident.
Conduct orientation for new referrals ensuring they are provided with information concerning the hostel and other SHP services.
Work in partnership with other SHP and 3rd party agencies such as Treatment Agencies, probation, social services, Department of work and Pension, Mental Health Services to ensure clients' needs are met.
Record all clients' contacts appropriately and accurately on the client database.
Adhere to all SHP confidentiality and data protection policies.
Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
Education
Bachelor of Science - New technology Social Policy Research & Information
University of East London
London England
05-1995
Skills
Effective time management and prioritization
Strong verbal communication
Proficient in patient transport operations
Effective client relations skills
Health status assessment
Quality assessment expertise
Proficient in communication
Effective conflict resolution
Certification
BLS for Healthcare Providers (CPR and AED) program
Timeline
Patient Transported Specialist
G4S
05.2016 - 05.2025
Locum Support Assistant
Central I Care Recruitment Service
08.2011 - 05.2025
Bachelor of Science - New technology Social Policy Research & Information