Ola D'Mee Edwards
San Diego,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Independent Contract Driver
DoorDash/Instacart
01.2017 - Current
- Assisted clients with loading/unloading packages as needed, showcasing strong physical fitness and dedication to customer service excellence.
- Leveraged GPS technology to efficiently plan routes, minimizing travel time while maximizing productivity.
- Enhanced customer satisfaction by providing timely and efficient delivery services.
- Coordinated pickup/drop-off schedules effectively to maximize earnings per hour worked while meeting customer expectations consistently.
- Utilized comprehensive knowledge of local geography to offer alternative route suggestions during periods of heavy congestion or construction-related detours.
- Exhibited strong organizational skills in managing daily tasks, ensuring all deliveries were completed well within designated timeframes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Navigated challenging routes and road conditions to ensure on-time deliveries without compromising safety standards.
PBX Telephone Operator
Etzel Enterprises Dba Billie Clarkes Answering Svc
10.2009 - 07.2019
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Assisted clients in resolving issues, addressing concerns, and providing requested information.
- Provided exceptional service to customers through proficient handling of multiple phone lines, routing calls, and taking messages as needed.
- Handled sensitive client information discreetly while protecting their privacy at all times.
- Reduced call hold times by efficiently managing high-volume inbound call traffic.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Contributed to team success by consistently maintaining a positive attitude and professional demeanor during high-stress situations.
- Increased customer satisfaction scores with timely responses to inquiries and effective problem-solving skills.
Education
High School Diploma -
Crawford High School
San Diego, CAMedical Assisting
Concorde Career College
San Diego, CASkills
- Valid Driver's License
- Strong Work Ethic
- Self-motivation and discipline
- Safe Driving Practices
- Clean Driving Record
- Team player mindset
- Multitasking Abilities
- Problem-solving abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contract Driver
DoorDash/Instacart
01.2017 - Current
PBX Telephone Operator
Etzel Enterprises Dba Billie Clarkes Answering Svc
10.2009 - 07.2019
High School Diploma -
Crawford High School
Medical Assisting
Concorde Career College
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