Oladotun Olatunji
RICHMOND,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
4
4
years of professional experience
1
1
Certification
1
1
License
1
1
Language
Work History
EMR Consultant Epic Command Center
Northwest Memorial Hospital
07.2023 - 10.2023
- Conducted in-depth analyses of end-user feedback to drive ongoing improvements in EMR system design and functionality.
- Reviewed custom software design documents and participated in design review discussions.
- Championed the adoption of new technologies within healthcare settings, helping organizations stay ahead of the curve in an increasingly digital landscape.
- Boosted patient satisfaction rates by improving access to personal health records via secure online portals.
- Developed custom templates and forms within the EMR system to meet unique clinical needs of various departments.
- Optimized EMR system performance by regularly updating software, troubleshooting issues, and providing technical support to endusers.
- Improved patient care by implementing customized EMR systems tailored to specific healthcare settings.
- Reduced administrative workload for medical staff through the integration of user-friendly EMR platforms.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Epic Help Desk Lead Support
University Hospital
11.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
Remote Data Entry Clerk
Legrand Plaisir
02.2021 - 10.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Collated and organized data entry documents into filing systems for easy access.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Developed data entry policies and procedures in compliance with company standards.
Help Desk Support Specialist
Houston Methodist
11.2020 - 01.2021
- Configured hardware and granted system permissions to new employees.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Worked with document imaging technologies and deployment software.
- Walked user through series of steps to determine problem and implement likely solution.
- Logged activities in tracking system to maintain accurate, timely records.
- Supervised daily configuration activities and business systems operations.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Assisted in development of system security protocols.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
Data Entry Clerk
St Joseph Hospital
03.2020 - 09.2020
- Completed data entry tasks with accuracy and efficiency.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Developed data entry policies and procedures in compliance with company standards.
- Contributed to cost savings through efficient use of resources during high-volume periods such as year-end reporting.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Analyzed current data records to provide detailed reports.
- Evaluated source documents to locate needed information.
- Compared transcribed data with source document to detect and correct errors.
- Conducted audits of existing data entry processes.
Remote Customer Service
Health Choice Catalyst
01.2020 - 07.2020
- Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining a consistent level of service excellence.
- Provided exceptional customer service while troubleshooting technical issues for end-users both in-person and remotely.
- Provided remote support to offsite employees or clients, expanding our service capabilities and increasing overall customer satisfaction.
- Delivered exceptional customer service when called upon assist customers troubleshoot issues remotely over phone or email correspondence.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Facilitated remote assistance through chat support or email correspondence when appropriate, offering alternative service channels for customers'' convenience.
- Increased customer satisfaction by providing timely and effective remote support services.
- Provided exceptional remote support services to customers, ensuring smooth usage of software and hardware products.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Developed strong familiarity with various clients'' specific needs and preferences regarding delivery schedules and processes, enabling personalized service experiences for repeat customers.
- Received consistent positive feedback from customers for outstanding service and knowledgeable assistance.
- Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
Education
Bachelor Of Education - Physics Education
University of Lagos
Lagos Nigeria11.2018
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Office Administration
- Administrative Support
- Data Integrity
- Resourceful
- Microsoft Excel
- Microsoft Access
- EMR Software
- Customer Relationship Management
- Customer Service
- Remote Desktop Services Management
- Customer service abilities
- Customer service support
- Customer service and assistance
- Customer Support and Service
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Result.
- Achieved Result by completing Task with accuracy and efficiency.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Completed intensive training in database fundamentals and software engineering.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Built solid relationships with new clients, resulting in 50 percent increase in revenue.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
1. California State University Long Beach, Long Beach, CA
Cybersecurity Professional Certification
Expected February 2022
Coursework: Microsoft Security, Network Management & Security, Cloud Security, Linux Security, Cyber Infrastructure
2. EMR Consultant with many years of experience supporting different modules of Epic and Implementation with Go-live and classroom Training.
3. Coursera
Excel Skills for business, Data entry.
4. Microsoft Office Specialist (MOS)
Languages
English
Full Professional
Timeline
EMR Consultant Epic Command Center
Northwest Memorial Hospital
07.2023 - 10.2023
Epic Help Desk Lead Support
University Hospital
11.2021 - 04.2022
Remote Data Entry Clerk
Legrand Plaisir
02.2021 - 10.2021
Help Desk Support Specialist
Houston Methodist
11.2020 - 01.2021
Data Entry Clerk
St Joseph Hospital
03.2020 - 09.2020
Remote Customer Service
Health Choice Catalyst
01.2020 - 07.2020
Bachelor Of Education - Physics Education
University of Lagos
Quote
Stopping advertising to save money is like stopping your watch to save time.
Henry Ford
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft excel
Microsoft word
EMR systems
Office
Openrefine
Microsoft access
Salesforce
Quickbooks
Typeform
Zendesk
Help scout
Freshdesk
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