Olaidys Gonzalez
Hialeah
Summary
I have over ten years of experience in customer service, I work well on my own or with a team, using my skills to make a positive impact wherever I’m needed. I'm organized, reliable, and good at multitasking and working under pressure, always keeping a positive attitude. I'm a friendly and determined individual who’s always ready to take on new challenges. I'm looking for a place that aligns with my ideals and where I can showcase my skills and grow into other roles with the right guidance.
Overview
12
12
years of professional experience
Work History
Front Desk
Dr. Alvarez and Associates
North Miami Beach, FL
02.2022 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Universal Banker
Truist Bank
North Miami Beach, FL
12.2017 - 02.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Teller
Regions Bank
Hialeah, FL
10.2016 - 12.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Teller
Chase Bank
Miami Springs, FL
05.2015 - 10.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
Sales Associate
Payless Shoes Source
Hialeah, FL
08.2012 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Westland Hialeah Senior High School
Hialeah, FL06-2012
Skills
- Teamwork and collaboration
- Customer service
- Listening skills
- Reliable and punctual
- Retail store operations
- Inventory control
- Problem-solving
- English - fluent
- Spanish - fluent
Timeline
Front Desk
Dr. Alvarez and Associates
02.2022 - Current
Universal Banker
Truist Bank
12.2017 - 02.2022
Teller
Regions Bank
10.2016 - 12.2017
Teller
Chase Bank
05.2015 - 10.2016
Sales Associate
Payless Shoes Source
08.2012 - 10.2016
High School Diploma -
Westland Hialeah Senior High School