Olaidys Gonzalez
Hialeah
Summary
I have over ten years of experience in customer service, I work well on my own or with a team, using my skills to make a positive impact wherever I’m needed. I'm organized, reliable, and good at multitasking and working under pressure, always keeping a positive attitude. I'm a friendly and determined individual who’s always ready to take on new challenges. I'm looking for a place that aligns with my ideals and where I can showcase my skills and grow into other roles with the right guidance.
Overview
12
12
years of professional experience
Work History
Front Desk
Dr. Alvarez and Associates
02.2022 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Universal Banker
Truist Bank
12.2017 - 02.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Teller
Regions Bank
10.2016 - 12.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Teller
Chase Bank
05.2015 - 10.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
Sales Associate
Payless Shoes Source
08.2012 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Westland Hialeah Senior High School
Hialeah, FL06-2012
Skills
- Teamwork and collaboration
- Customer service
- Listening skills
- Reliable and punctual
- Retail store operations
- Inventory control
- Problem-solving
- English - fluent
- Spanish - fluent
Timeline
Front Desk
Dr. Alvarez and Associates
02.2022 - Current
Universal Banker
Truist Bank
12.2017 - 02.2022
Teller
Regions Bank
10.2016 - 12.2017
Teller
Chase Bank
05.2015 - 10.2016
Sales Associate
Payless Shoes Source
08.2012 - 10.2016
High School Diploma -
Westland Hialeah Senior High School
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