olaitan babajide
Rosedale,NY
Summary
Dynamic hospitality professional with a proven track record at Stork Mayfair Restaurant, excelling in customer service excellence and team leadership. Enhanced guest satisfaction through effective conflict resolution and operational improvements, while training staff to uphold high service standards. Skilled in cash handling and financial management, ensuring efficient transactions and smooth operations.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Stork Mayfair Restaurant
04.2023 - 05.2025
- Assisted in daily operations, ensuring smooth workflow and timely task completion.
- Assisted in menu planning and preparation, contributing to creative and seasonal offerings.
- Engaged with customers to address inquiries and enhance service experience.
- Collaborated with management to implement process improvements and operational efficiencies.
- Managed cash register and processed transactions efficiently.
- Train and mentor new staff members to maintain high service standards
Waiter/Supervisor
Spicy Basil
06.2022 - 03.2023
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Analyzed customer feedback to identify areas for improvement and enhance dining experience.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Trained and mentored new staff, enhancing team performance and service delivery.
- Coordinated staff schedules, optimizing coverage during peak hours to improve service response time.
- Implemented standard operating procedures to maintain consistency in food quality and presentation.
Education
Mathematics
University of Ilorin
Ilorin, Kwara State Skills
- Customer Service Excellence
- Cash Handling and Financial Management
- Team Leadership and Training
- Decision-making
- Effective Communication
- Knowledge of food safety and dietary standards
- Conflict resolution
- Operations management
Accomplishments
- Resolved product issue through consumer testing.
- Helped Stork Restaurant moved up trip advisor ratings in London from top 1000 to top 100 over a period of 8 months.
- Achieved constant 5star ratings on trip advisor showcasing my dedication and passion for the industry.
- Introduced and develop a yearly event to be organized at the end of each calender year tagged SNYE.
Certification
- Food Safety Level 2 Training
- First aid/CPR Training
- Health and Safety Level 2 Training
- First Aid Awareness
- Conflict Resolution
Languages
English
Native or Bilingual
French
Elementary
Interests
- I like trying new recipes and food trends
- Road Trips
- Adventure Travel
- Playing Sports
- Video Gaming
Timeline
Assistant Manager
Stork Mayfair Restaurant
04.2023 - 05.2025
Waiter/Supervisor
Spicy Basil
06.2022 - 03.2023
Mathematics
University of Ilorin
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