Aisha Adeleye

• Acting as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Managed resources effectively to avoid unnecessary delivery delays.
• Organizing weekly operations meetings with the customer
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
• Organizing Quarterly business reviews with customers to discuss performance
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
• Designing training plan for new associates
• Training new associates on MCPC systems needed to be successful on the job.
• Giving Monthly reports to the vice president on performance of my team
• Performing customer’s monthly invoice

• Scheduling technicians for current state inventory and deployment
• Resolving daily issues and escalating when necessary
• Approving and managing subcontractor expenses and timesheet
• Build a run book for each customer that describes their processes
• Organizing daily meetings with my team and attending weekly customer meeting to give deployment updates
• Review and process change orders
• Giving daily reports on progress to Management

• Created job files for each project and maintained current data in each file.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.

• Training of new and old technicians by relaying information on company procedures.
• Supporting my team to achieve goals and objectives of project
• Scheduling
• Mediating between Management and Technicians
• Quality Assessment of data collected by technicians to ensure at least 95% of data accuracy

• Lead and coordinated activities of team on site.
• Ensured correlation of Iris data, excel spreadsheet and Visio Floor plan
• Organized teams meeting daily to reconcile data and maximize technical knowledge
• Escalated issues to Project Manager, and following through resolution process in timely manner
• Quality Assessment of data collected by team

• Receiving, inspecting, segregating, and delivering installation supplies and equipment
• Operating unit-level computers
• Preparing all unit and organizational supply documents
• Maintaining automated supply system for accounting of organizational and installation supplies and equipment
• Completing cyclic inventory of equipment and sensitive items.

• Received inbound and outbound calls from patients and employees relating to MyChart support
• Initiated follow up calls to help solve patient technical issues
• Troubleshoot to help proffer solution tailored to patient need
• Worked on ServiceNow ticketing System
• Initiated Password Reset, Account activation and Username Confirmation
• Provided basic end-user troubleshooting and desktop support.
• Documented support interactions for future reference.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.

• Answering phone calls from students and faculty regarding their IT needs
• Worked on assigned ticket within SmartView ticketing system
• Imaging of laptops and desktops with organization's operating system
• Setting up of working stations for faculty and students
• Worked on laptop, docking station and other peripheral devices deployment

• Responded to walk-in customer enquires and complaints
• Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
• Recommend products to customers in line with customers’ needs
• Cross selling of other bank products to existing and potential customers
• Consummating customers funds transfer transactions within bank and to other banks
• Making sure every customer walks out of bank with delightful and memorable service experience

• Represent organization at vendors meeting with clients prior to events date
• Quality control Manager- Making sure that all clients orders are made in line with brand standards and desired customers’ specification
• Remarkable increased in customer base by getting schools and organizations to sign up for special event deals at discounted prices
• Conducted After sales service survey by contacting customers to ensure customer satisfaction
• Oversee to smooth running of activities on shop floor

• Monitoring and evaluation of outbound calls made by call center agents
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Compute and analyze daily report on calls made at contact center and report to management