OLAJUMOKE ALLABI
ROSHARON,TX
Summary
Dynamic professional with a proven track record at The Buckingham Senior Living, excelling in customer service and problem-solving. Demonstrated adaptability and a strong work ethic through significant contributions to team and operational enhancements. Skilled in maintaining confidentiality and fostering inclusive environments, achieving high levels of customer satisfaction and efficiency.
Overview
9
9
years of professional experience
Work History
CONCIERGE/Front Desk Coordinator
The Buckingham Senior Living
02.2020 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Front Desk Assistant
Brookdale Senior Living Facility
02.2019 - 01.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Customer Care Representative
Spring Branch Transitional Care
09.2017 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Billing Cording Provider
Beneficent Healthcare
03.2016 - 11.2017
- Upheld strict confidentiality standards by consistently adhering to HIPAA regulations and safeguarding sensitive patient information.
- Assisted with the implementation of new software systems, actively participating in training sessions and providing feedback on user experience for further enhancements.
- Supported continuous improvement initiatives within the department by participating in ongoing training opportunities and sharing insights with team members.
- Maintained a strong ethical foundation in all work activities, promoting a culture of integrity within the billing department.
Education
BACHELOR IN ADMINISTATION - Business Administration
LAGOS STATE UNIVERSITY LASU
LASU06-2007
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Languages
English
Timeline
CONCIERGE/Front Desk Coordinator
The Buckingham Senior Living
02.2020 - Current
Front Desk Assistant
Brookdale Senior Living Facility
02.2019 - 01.2020
Customer Care Representative
Spring Branch Transitional Care
09.2017 - 01.2019
Billing Cording Provider
Beneficent Healthcare
03.2016 - 11.2017
BACHELOR IN ADMINISTATION - Business Administration
LAGOS STATE UNIVERSITY LASU
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