Olajumoke Ayadi
Florence,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive direct support professional passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients and customers, Bringing top-notch multitasking, organizational and conflict management skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
PNC Bank
Ohio
05.2022 - 05.2024
- Performed customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for customers.
- Received, investigated and responded to customer inquiries regarding products, services and issues via all channels through which customers are served.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolves customer service inquiries and issues. recommends appropriate solutions. refers complex or reoccurring issues.
- Maintained high levels of customer satisfaction consistent with PNC's core values.
- Demonstrated commitment to quality through customer and service partner interactions.
- Documented customer's interactions and completes service requests to minimize customer effort or additional action
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Direct Support Professional
ViaQuest Hospice
Hamilton
06.2020 - 12.2021
- Monitored progress and documented patient health status changes to keep the care team updated
- Administered medication as directed by the physician
- Assisted disabled clients to support independence and well-being
- Led patient or group recreational activities for enhanced patient outcomes
- Maintained a clean, safe and well-organized patient environment
- Developed rapport to create a safe and trusting environment for care
- Monitored clients' overall health and well-being and noted significant changes.
Cashier
Walmart
Oxford
01.2019 - 04.2021
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Monitored self-checkout systems and provided assistance or intervention where required
- Worked flexible schedule and extra shifts to meet business needs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Checked identification for proof-of-age for alcohol and tobacco sales.
Cashier
Taco Bell
Oxford
06.2019 - 05.2020
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Collected and authorized payments of guests
- Greeted over 30 guests per day
- Learned Food Champion position and provided backup at key times.
Education
Bachelor of Science - Social Work
Miami University
12.2021
Skills
- Empathy
- Digital Literacy
- Technical expertise
- Inbound and Outbound Calling
- Call Center Operations
- Active Listening
- Time Management
- Multitasking skills
- Self-Motivated
Accomplishments
Carter G. Woodson Legacy Award - May 2017. Berea College Presented for Outstanding academic achievement, leadership, and community service
Timeline
Customer Service Representative
PNC Bank
05.2022 - 05.2024
Direct Support Professional
ViaQuest Hospice
06.2020 - 12.2021
Cashier
Taco Bell
06.2019 - 05.2020
Cashier
Walmart
01.2019 - 04.2021
Bachelor of Science - Social Work
Miami University
Similar Profiles
Tammy BentonTammy Benton
Sr Banker /DMLO at PNC Bank/National City BankSr Banker /DMLO at PNC Bank/National City Bank
Erica HendryErica Hendry
Personal Banker/Loan Officer at PNC Bank/National City BankPersonal Banker/Loan Officer at PNC Bank/National City Bank
Abel Maldonado JrAbel Maldonado Jr
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank
Courtney KutscherCourtney Kutscher
Bank Teller at PNC Bank/National City BankBank Teller at PNC Bank/National City Bank
Kevin RossKevin Ross
Grievance and Appeals Resolution Specialist III at HUMANAGrievance and Appeals Resolution Specialist III at HUMANA