Olajumoke Olajuyin
Richardson,TX
Summary
Dynamic Customer Support Specialist with a proven track record at Excelle Financial Services, excelling in problem-solving and customer relationship management. Enhanced customer satisfaction through personalized solutions and effective complaint handling, resulting in increased retention. Proficient in Microsoft Excel and adept at multitasking in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist
Excelle Financial Services
01.2021 - 04.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
Customer Service Representative
Prestonwood Homecare
06.2017 - 11.2020
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Followed up with customers about resolved issues to maintain high standards of customer service
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
Customer Service Representative
United Bank of Africa
02.2011 - 03.2017
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Assisted in development of new bank products, focusing on customer needs and market trends.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Economics
University of Abuja
Nigeria06-2010
Skills
- Problem-solving
- Complaint handling
- Customer relationship management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Customer relations
- Microsoft Excel
- Data entry
- Computer proficiency
- Appointment scheduling
- Data collection
Timeline
Customer Support Specialist
Excelle Financial Services
01.2021 - 04.2025
Customer Service Representative
Prestonwood Homecare
06.2017 - 11.2020
Customer Service Representative
United Bank of Africa
02.2011 - 03.2017
Bachelor of Science - Economics
University of Abuja
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